Rockstar · 9 hours ago

Fraud Investigator

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

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Responsibilities

Monitor transactions and activities to identify suspicious patterns and behaviors.

Perform KYC onboarding reviews for high-risk applicants utilizing customer documentation, vendor databases, and public source information.

Maintain accurate records of KYC reviews and other fraud-related activities and communicate findings to the relevant stakeholders.

Utilize customer documentation, fraud detection software, and adverse media to conduct thorough investigations and determine a user's risk profile.

Investigate fraud claims for legitimacy and respond to requests for refunds and chargebacks.

Work closely with other departments, such as Compliance, Risk Management, and Customer Support, to address fraud issues.

Identify opportunities to improve fraud prevention processes, procedures, and systems.

Stay up-to-date with the latest industry trends, tools, and regulations related to fraud prevention.

Qualification

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Fraud investigationsFraud detection softwareCryptocurrency knowledgeAnalytical toolsFinancial complianceBlockchain technology

Required

2+ years of experience in fraud investigations, disputes and chargebacks, financial crimes, or a related field.

Experience with fraud detection software and analytical tools.

Demonstrated knowledge of the cryptocurrency industry, including at least a baseline understanding of blockchain technology, digital assets, and the specific challenges related to fraud and compliance in this space.

Exceptional communication and interpersonal skills, with the ability to manage complex customer support situations in the context of fraud operations.

Agile and effective in a fast-paced, startup environment.

Ability to work independently and as part of a team.