34 applicants

Company

SoFi · 2 hours ago

Fraud Quality Assurance Specialist

United States

Full-time

Remote

Entry Level

$70K/yr - $132K/yr

1+ years exp

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Financial ServicesFinTech

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Responsibilities

Monitor Fraud Ops/BPO inbound and/or outbound calls as well as fraud reviews to assess quality, compliance, decision making and/or process improvement opportunities

Keep informed of current Fraud and Risk policies

Interact closely with matrixed cross-functional teams (both internal and external) in order to secure alignment.

As necessary, diagnose, correct and document issues, risks and problems using Quality Assurance (QA) practices

Build effective relationships with internal/external stakeholders and ensure alignment between stakeholders

Research data and information to provide insights and recommendations

Identify coaching insights and opportunities. Provide information to management regarding opportunities for coaching and training of employees to improve handling of calls/alerts

Escalate high risk issues, behaviors or trends to management for corrective/remedial action as required

Provide recommendations to improve the effectiveness of the fraud review process while maintaining cost effectiveness

Follow-up with the business unit to ensure corrective actions are executed timely.

Provide detailed and timely reporting weekly, monthly and ad hoc to share information related to errors and observations

Prioritize competing responsibilities based on workload and demands

Maintain an awareness of and act in accordance with team goals and business unit policies

Perform ad hoc duties as assigned

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Fraud InvestigationsFraud Best PracticesMicrosoft Office Suite

Required

Must have 1-2 years Fraud Investigations experience in a financial services environment

Self-motivated and able to work independently applying analytical skills required to manage reviewing tasks

Exceptional understanding of Fraud best practices and current Fraud trends as it applies to financial products and services

Strong written communication skills are required to answer questions and communicate issues clearly & concisely to associates, customers as well as management

Ability to multitask and manage competing priorities

Must be detail oriented with an ability to work in a fast-paced environment

Proficient with Microsoft Office Suite (Word, Excel, PowerPoint)

Decision making skills (experience making decisions, uncovering needs)

Ability to react to change quickly and implement new processes & procedures

Benefits

Comprehensive medical, dental, vision and life insurance benefits

Generous vacation and holidays

Paid parental leave for eligible employees

401(k) and education on retirement planning

Tuition reimbursement on approved programs

Monthly contribution up to $200 to help you pay off your student loans

Great health & well-being benefits including: telehealth parental support, subsidized gym program

Employer paid lunch program (except for remote employees)

Fully stocked kitchen (snacks and drinks)

Company

SoFi

Glassdoor

3.6

SoFi is a finance company that offers a range of lending and wealth management services.

Founded in 2011

San Francisco, California, USA

1,001-5,000 employees

http://www.sofi.com

H1B Sponsorship

SoFi has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (96)

2022 (121)

2021 (94)

2020 (41)