Miracle-Ear, Inc. · 2 days ago

Front Desk Receptionist/Office Manager

Red Wing, MN

Full-time

Onsite

Entry Level

$17/hr - $17/hr

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Health Care

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Responsibilities

Greet each patient and potential patient in a positive, engaging, and professional manner.

Recognize opportunities and ask appropriate needs-based questions to provide extraordinary customer service in order to create patient loyalty.

Schedule and confirm appointments while coordinating with the Specialist's schedule according to guidelines.

Ensure the smooth and efficient flow of patient care through the use of customer service skills and must be adept at word processing and database management skills.

Check patients in and out, collect and record payments, track revenue and perform accounting activities to include petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments, and insurance contract information. Balance accounts daily and monthly.

Participate in all marketing efforts to include outbound phone calls to patients, mail recall letters, distribute patient comment cards, etc.

Ensure the reception and waiting areas are well maintained.

Qualification

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Detail orientedInterpersonal communicationSalesTelemarketingProspectingRetail experienceCommunication