Ness Digital Engineering · 4 hours ago
Gainsight Developer
USA
Full-time
Remote
Mid Level
3+ years exp
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Responsibilities
Configure and maintain the Gainsight platform, including rule creation, workflows, dashboards, and reporting.
Oversee the Gainsight support queue and assist with troubleshooting system issues, perform root cause analysis, and provide solutions to technical problems related to Gainsight.
Ensure seamless data flow between Gainsight and other systems such as Salesforce, People.AI, Gong, and Snowflake.
Develop and ensure all documentation for the platform is up to date e.g. creating user guides, data dictionary, process flows.
Build and customize dashboards, health scores, CTAs (Calls to Action), and playbooks to align with business objectives.
Work closely with Business Technology to ensure Gainsight is aligned with CS and CS Ops operational needs and implementation requests.
Audit and maintain data accuracy within the platform, ensuring reliable reporting and insights.
Manage the onboarding and offboarding processes for Gainsight users, ensuring proper system permissions are maintained.
Qualification
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Required
3+ years of experience as a Gainsight Administrator or in a related role (e.g., Customer Success Operations, Business Systems Administrator).
Proficiency in configuring and managing Gainsight; familiarity with Salesforce and other CRM platforms is a plus.
Strong data analysis capabilities to identify trends and provide actionable insights.
Ability to troubleshoot and solve system-related issues efficiently.
Preferred
Gainsight Administrator certification (preferred but not required).
Company
Ness Digital Engineering
Digital Engineering provides information technology and business planning services in North America, Latin America and Europe.
1,001-5,000 employees
H1B Sponsorship
Ness Digital Engineering has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (30)
2022 (71)
2021 (82)
2020 (171)
Funding
Current Stage
Public CompanyTotal Funding
unknown2022-10-27Acquired· by Kohlberg Kravis Roberts
2004-09-29IPO· nasdaq:NSTC
Leadership Team
Ranjit Tinaikar
Chief Executive Officer
Shabtai Koren
Chief Executive Officer
Recent News
Company data provided by crunchbase
