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Company

North American Risk Services (NARS) · 7 hours ago

General Liability Claims Unit Manager

Denver, CO

Full-time

Remote

Mid, Senior Level

$95K/yr - $130K/yr

7+ years exp

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Responsibilities

Effectively supervise unit of 5-8 claims people and their respective caseloads in a proactive manner.

Adhere to all file handling standards, NARS Best Practices, state statutes and requirements necessary to pass audits performed by regulatory agencies, carriers, and clients. Form well written emails and LLR's internally and externally.

Demonstrate a strong commitment to the mission and values of the organization.

Maintain strict confidentiality of client, company, and personnel information.

Works closely with Quality Assurance to ensure company objectives are met.

Review and respond to claim appeals and grievances, investigate, and respond to complaints.

Adhere to the policy and procedures of NARS.

Lead and manage by example to promote culture of service and continuous improvement.

Provide leadership to achieve key business goals.

Assign accountability for desired outcomes and hold adjusters to required dates.

Communicate clearly and provide adequate direction.

Track trends by program and unit – know the team’s claims when a client asks.

Know the Team’s Clients and be able to confidently discuss their claims.

Effectively manage corrective action processes in accordance with Human Resource guidelines.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Claims ManagementClaims Supervisory ExperienceAdjuster's LicenseClaims Designation AICClaims Designation ARMClaims Designation CPCUClaims Designation SCLALitigation DirectionSettlement NegotiationsClaims Data AnalysisMicrosoft OfficeTime Management SkillsMarketing Aptitude

Required

High School Diploma or equivalent required

7 + years of overall claims and litigation experience, preferably in the line of business being handled

Must possess or have the ability to obtain a Florida Adjuster’s license or other required jurisdictional licensing

Advanced level of interpersonal skills to handle sensitive and confidential situations and information

Requires advanced technical skills and ability to assist claims unit adjusters with litigation direction and settlement negotiations with attorneys and arbitrators on first and third-party claims

Advanced ability to work independently

Advanced level of organization and time management skills

Advanced level written and verbal communication skills

Must be able to analyze claims data and explain and appropriately respond to auditors, clients, and potential clients during in-person presentations

Advanced knowledge of a variety of computer software applications in word processing spreadsheets, database, and presentation software (Microsoft Office platform)

Requires some travel including overnight and weekends as needed

Valid driver’s license

Willingness to work flexible hours

Requires some lifting of boxes (marketing materials and displays) up to approximately 20 pounds

Ability to persuade and influence others

Ability to develop and deliver presentations

Ability to create, compose and edit written materials

24/7 accessibility required

Must have Sales or Marketing aptitude

Repeated use of keyboard, mouse, and exposure to computer screens from either a desktop or laptop computer

Requires long periods of sitting