Prodigy Resources · 16 hours ago
Generative AI Engineer
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Responsibilities
Serve as the primary technical point of contact for customers, building strong relationships and ensuring satisfaction with our AI solutions.
Develop a deep understanding of the platform’s generative AI capabilities and applications in government and commercial sectors.
Collaborate with clients to identify technical use cases and provide guidance on best practices for leveraging the platform effectively.
Conduct technical training sessions and workshops to educate clients on features and functionalities.
Partner with internal teams, including engineering and product management, to address customer needs and improve the platform based on user feedback.
Track customer engagement, usage metrics, and success stories, providing regular updates to internal and external stakeholders.
Implement strategies for continuous improvement in customer support and technical success initiatives.
Qualification
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Required
3+ years in technical customer success, technical account management, or a related role, preferably with government agencies.
Strong understanding of generative AI technologies and the ability to convey complex technical concepts to non-technical audiences.
Excellent interpersonal and communication abilities to build and maintain client relationships.
Experience in tracking client success metrics and technical engagement.
Background in government service (military, civilian, or contractor) is required.
No degree requirement, but relevant skills and experience are essential.
U.S. Citizenship: Required.
Preferred
Familiarity with project management methodologies and tools.
Benefits
Full health coverage
401(k)
Flexible PTO
Stock options