Allwyn Corporation · 8 hours ago

Genesys Developer

United States

Contract

Remote

Senior Level

7+ years exp

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Business IntelligenceConsulting

Senior Management

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Responsibilities

Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.

Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.

Develop and integrate Chat functionality for web portals.

Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.

Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.

Design call routing and messaging solutions for seamless user experiences.

Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.

Utilize Java Spring Framework for backend development and maintain codebases using Git.

Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.

Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).

Manage and track incidents, defects, and enhancements through Jira.

Maintain and organize design artifacts in SharePoint or Confluence.

Assist with project releases, maintenance, and security updates to ensure system reliability.

Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys Cloud PlatformAWSJavaCI/CD pipelinesRelational databasesChatbotsDockerKubernetesPythonNode.jsAmazon ConnectAvayaPostgresDynamoDBOraclePHI compliancePII complianceHIPAA complianceGitSVNJiraSharePointConfluenceCollaborative

Required

Bachelor’s degree in computer science, Information Technology, or a related field.

7+ years of experience with Genesys Cloud Platform, AWS.

Strong expertise in backend systems for service-oriented architectures.

Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.

Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.