Brooksource · 6 hours ago

Genesys Developer

United States

Contract

Remote

Mid Level

Maximize your interview chances

EmploymentHuman Resources

Growth Opportunities

Insider Connection @Brooksource

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Act as a core member of the Genesys application support team, focused on maintaining and advancing our highly sophisticated Genesys environment.

Analyze current configurations and workflows, providing insights on potential system enhancements and optimizations.

Collaborate with cross-functional teams to identify and implement improvements in system usage, user satisfaction, and overall performance.

Monitor and troubleshoot system issues, providing timely resolutions to maintain operational efficiency and reliability.

Ensure ongoing system stability, proactively addressing potential issues to prevent disruptions.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Genesys Cloud experienceCall flow logicAvaya call flow logicSystem optimizationSystem enhancement methodologies