Cloudious LLC · 2 days ago
Genesys Engineer
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Insider Connection @Cloudious LLC
Responsibilities
Strong Experience within Telecommunication having worked on Contact Center Technologies.
Deep knowledge of Inbound and Outbound (preview, power, progressive) call routing.
Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing).
Real-time troubleshooting IVR call flow, telephony, call quality, functionality, and usability verification.
Strong Genesys Architect experience and Integration of various/multiple channels into Genesys.
Subject matter expertise in Genesys PureCloud Contact Center and AppFoundry integrations.
Design, implementation, and support of Genesys Cloud solutions, including the migration of Avaya to Genesys cloud.
Qualification
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Required
Strong Experience within Telecommunication having worked on Contact Center Technologies.
Deep knowledge of Inbound and Outbound (preview, power, progressive) call routing.
Routing logic experience, configuration of Queues and Skills and associated routing (Standard, Bullseye or Preferred Routing).
Real time troubleshooting IVR call flow, telephony, call quality, functionality and usability verification.
Strong Genesys Architect experience and Integration of various / multiple channels into Genesys.
Subject matter expertise in Genesys PureCloud Contact Center and AppFoundry integrations.
Design, implementation, and support of Genesys Cloud solutions, including the migration of Avaya to Genesys cloud.
Company
Cloudious LLC
In today’s highly connected and competitive business industry, consulting is the core of any organization.
H1B Sponsorship
Cloudious LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (2)
2022 (2)
2021 (2)
2020 (8)
Funding
Current Stage
Growth StageCompany data provided by crunchbase