TTEC Digital · 1 day ago
Genesys PureCloud Application Consultant
US: Remote
Full-time
Remote
Mid Level
$90K/yr - $130K/yr
4+ years exp
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Responsibilities
Lead design sessions with customers.
Collaborate with the customer to develop design specifications, business needs and other factors that impact operational requirements and end user experience.
Document all system design which includes call flows and a data collection workbook. Depending on the design a Solution Design document might be needed.
Exhibit knowledge and understanding of industry best practices.
Compare customer’s current operations vs best practices.
Collaborate with the customer to develop design specifications, business needs and other factors that impact operational requirements and end user experience.
Identify key areas/opportunities for improvement.
Leverage experience and examples of technology and processes to support analysis recommendations.
Utilize a demo environment to present/review system features as part of the requirements gathering session.
Assist with and/or create QA/UAT test scripts utilizing the design documentation (Visio call flows, data collections workbook, etc.).
Execute internal end to end QA testing and communicate defects to build team.
Train customers on the use of test scripts and defect reporting.
Assist customer with planning their UAT environment and resource needs.
Support customer during UAT.
Host UAT stand-up meetings with customers to discuss testing progress, blockers, and questions.
Maintain current knowledge of Genesys products and TTEC Digital applications.
Conduct product demonstrations to teammates.
Develop best practices around discovery, design, testing, and training.
Create documents and tools to support the team and maintain consistency.
Collaborate with sales team on scoping and quoting professional services.
Assist and mentor peers within and across Genesys projects.
Assist with the design of solution integrations such as CRM and other information systems.
Conduct customer and internal product training.
Qualification
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Required
4+ years experience deploying, testing, and supporting telephony projects in a customer facing environment.
Genesys contact center solutions experience required
Strong understanding of contact center business operations and processes, and the ability to identify and implement solutions that solve management needs.
Excellent verbal & written communication. This includes the ability to effectively communicate technical concepts to non-technical audiences.
Ability to analyze and problem solve.
Solid presentation skills.
Benefits
Medical, dental, vision
Tax-advantaged health care accounts
Financial and income protection benefits
Paid time off (PTO) and wellness time off.
Company
TTEC Digital
TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.
1,001-5,000 employees
H1B Sponsorship
TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (13)
2022 (26)
2021 (17)
2020 (12)
Funding
Current Stage
Late StageLeadership Team
Dave Seybold
Founder & CEO
Recent News
prnewswire.co.uk
2024-11-27
Google Patent
2024-11-09
Company data provided by crunchbase
