63 applicants

Company

Oracle · 1 day ago

Global Critical Engagement Manager

United States

Full-time

Remote

Senior Level

6+ years exp

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Data GovernanceData Management

H1B Sponsor Likely

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Responsibilities

Deliver high quality support to Oracle’s customers around the globe and across all of the Storage Virtualization & Operating System (SVOS) portfolio.

Lead and actively participate in customer and internal engagements.

Balance the needs of support, development and engineering teams while serving as an advocate for our customers.

Drive teams to resolve reactive post-sales technical customer inquiries as well as proactive engagements relating to identified customer, product or portfolio needs.

Facilitate internal/external meetings, creating action plans to drive timely resolution.

Coordinate cross team and cross organization resources to deliver high quality, customer facing results.

Be fully accountable for the engagement(s) that you drive with responsibilities to report out to Oracle executives on progress, obstacles, and resolution plans.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Technical product supportCustomer incident managementOracle HWSWCloud knowledgeTechnical degreeProcess improvementsKepner Tregoe methodologyCAPA methodologiesData analysisStakeholder managementFluency in English

Required

Technical degree i.e., BS Computer Science / Management Information Systems / Engineering / Science / Math with a 3.0 GPA or (for Applications) proven professional / technical experience

Fluency in English both verbal and written

Experience and background in technical product support with demonstrated strong analytical and troubleshooting skills

6+ years of high-technology industry experience managing customer incidents, escalations, and critical situations

Experience dealing with key customers and complex technical issues

Experience identifying and implementing process improvements

Knowledge of Oracle’s HW, SW, Cloud portfolio

Experience in Kepner Tregoe and CAPA methodologies

Ability to work on problems of diverse scope where data analysis requires evaluation of identifiable factors

Experience dealing with complex implementations and cross-functional teams

Outstanding communication skills and experience planning and communicating with diverse stakeholders with differing goals, ranging from individual contributors to executive management

Company

Oracle

Glassdoor

3.8

Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.

Founded in 1977

Austin, Texas, USA

10,001+ employees

https://www.oracle.com/

H1B Sponsorship

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Trends of Total Sponsorships

2023 (794)

2022 (1124)

2021 (1049)

2020 (764)