37 applicants

Company

H&M · 2 days ago

Global Flagship Retail Department Manager

New York, NY

Full-time

Onsite

Mid Level

$25.40/hr - $28.58/hr

Maximize your interview chances

Customer ServiceFashion

H1B Sponsor Likely

Insider Connection @H&M

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines

Representing yourself and the H&M brand positively during customer interactions

Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them

Establish & analyze sales and budget goals, creating plans to optimize results

Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers

Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives

Manage your department in a cost-efficient way

Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges

Ensure all admin routines for both people and operations are handled in a correct way

Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc

Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store

Complete performance evaluations and succession planning to support business & team needs

Retain and share your knowledge and skills with your team

Collaboration, planning & teamwork with in-store Visual Merchandiser team

Give & receive feedback with your colleagues to learn, develop & support each other

Responsible for the teams planning & scheduling

Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc

Ensure all procedures, routines, and legal requirements in all areas of the store are followed

Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Secure a clean and tidy sales floor and back of house including stockroom areas

Ensure high fashion quality, visual and commercial product presentation, with good garment care

Secure good stock levels and provide input on allocation to Area team

Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines are according to our standards and routines set internally, utilizing all tools and technology provided

Upkeep & follow best practice for any in-store OMNI Services & in-store tech services/tools, etc (Instore Care App, Click & Collect, Smart Store etc)

Secure a strong balance and the maintenance of price signs in-store and throughout the sales floor/store following guidelines according to global and local strategies & sales market/regional requirements to ensure a strong and consistent price perception throughout store

Updating & upkeep of BOH Areas for all colleagues (key information, health & safety, tidiness etc)

Responsible for opening & closing of store daily

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Sales analysisTeam developmentFashion awarenessPerformance managementRetail operationsVisual merchandisingStatistical management

Required

Strong leader who enjoys taking responsibility for others

Ambitious

Effective communicator

Supportive

Analytical solution finder

Capable of working with numbers and managing statistics

Achievement-oriented

Motivated by performance and competition to be truly customer centric

Benefits

Health Insurance

Wellness and family support programs

Company match retirement plan

Paid leave programs

Paid time off, including a community day to serve your local community

25% Staff Discount

Medical, Pharmacy Vision and Dental Coverage

Employee Assistance Program

Vacation, Wellness, Holiday and Parental Pay

401K

Commuter Benefits

Health and Dependent Care FSA

Additional Voluntary Benefits

Company

H&M

Glassdoor

3.6

H&M Clothing Company is a Swedish multinational retail-clothing company, known for its fast-fashion clothing for men and women.

Founded in 1947

Stockholm, Stockholms Lan, SWE

10,001+ employees

http://www.hm.com

H1B Sponsorship

H&M has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (2)

2022 (1)