200+ applicants
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Splunk · 2 days ago
Global IT Support Specialist
Texas, United States
Full-time
Onsite
Mid Level
$41.54/hr - $57.12/hr
3+ years exp
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Insider Connection @Splunk
Responsibilities
Support the local Splunk staff throughout the AMER region.
Assist new hires during the onboarding process and provide IT system introductions.
Provide technical assistance for computer systems, software, and hardware queries.
Resolve technical problems with LAN, WAN, and WIFI.
Write training materials and support the DialPad phone system.
Handle Corporate IT for Server and Network issues.
Respond to queries in person, on the phone, or via email.
Maintain computer systems' daily performance.
Triage problems and follow up with end-users for issue resolution.
Configure new users' systems and install peripherals.
Image, configure, pack, and ship computers for remote offices.
Provide break/fix services for Apple devices, PCs, and mobile devices.
Install, modify, and repair computer hardware and software.
Participate in Global IT initiatives and gain understanding of internal Splunk usage.
Qualification
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Required
3-5 year experience of providing desktop support
3-5 year experience in fixing hardware as well as software installations
2+ year experience in supporting Gmail and Gsuite in an enterprise environment
Maintaining & Troubleshooting corporate PCs, Macs, AV equipment, printers, faxes, and phone system
Understanding of IPv4 subnetting, TCP/IP, and networking technologies up to and including DNS, DHCP, and VPNs
Knowledge and experience with Cat6 and OM3 cabling, including connectors and termination, and diagnosing physical-layer network issues
Exceptional communication skills, verbal and written at all levels of an organization up to and including executive level management
BS or MS in Computer Science/Information Systems or equivalent experience required
Preferred
Prior knowledge or exposure to Splunk, while not required, is a plus
A+, Network +, or other IT industry standard certifications desirable
Benefits
Medical
Dental
Vision
401(k) plan and match
Paid time off
Company
Splunk
Splunk is a software company that provides operational intelligence software that monitors, reports, and analyzes real-time machine data.
5,001-10,000 employees
H1B Sponsorship
Splunk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (157)
2022 (216)
2021 (252)
2020 (173)
Funding
Current Stage
Public CompanyTotal Funding
$2.44BKey Investors
Starboard ValueHellman & FriedmanSilver Lake
2023-09-21Acquired· by Cisco ($28B)
2022-10-16Post Ipo Equity· Undisclosed
2022-03-04Post Ipo Equity· $1.4B
Leadership Team
Craig Hyde
Chief Strategic Advisor / Field CTO
Min Wang
Chief Technology Officer
Recent News
2024-06-05
2024-05-16
2024-05-06
Company data provided by crunchbase
