SGS · 4 hours ago

Global Key Account Manager, CRS

Bentonville, AR

Full-time

Remote

Mid, Senior Level

5+ years exp

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Responsibilities

In conjunction with the business strategy, develop a global account strategy and translate it into pragmatic action plans and coordinate

Provide the initial point of contact to the client, facilitate effective coordination of job orders, inquiries, and technical exchanges between SGS affiliates, offices, and personnel involved in the execution of the contract

Maximize existing revenue potential by networking with decision-makers within the account.

Attend regular meetings with the client for marketing purposes, business development, technical governance, performance reviews, resolution of areas of conflict, delivery of invoices and reports

Monitor all communications, including Direct Reports, with the account, updates, reports, and invoices to ensure compliance with account requirements (timeliness, correctness, responsiveness)

Take full responsibility for global agreements and contracts in place

Plan and coordinate account activities to ensure that goals and objectives are achieved within prescribed time frames

Ensure that technical and commercial procedures are communicated correctly within execution affiliates

Establish and monitor performance against key performance indicators, service level agreements requirements, if applicable, and financial targets

Monitor customer satisfaction and react as necessary

Continuously monitor revenue trends to determine areas of weakness and take appropriate actions

Within the scope of the account, review and modify policies and procedures as appropriate

Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship

Take full responsibility for claim management

Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the Group

Investigate new opportunities with the account for the Business Line or other SGS Business Lines

Provide continuous education, information, technical assistance, and back-up to SGS offices involved in account activities

Be abreast of all client activities, external market developments, relevant legislation, and competitor activity (in general and especially in relation to the account), to ensure SGS remains the service provider of choice

Regularly chase up outstanding invoices and monitor DSO

Regularly report to Management or any other relevant team on global account status and issues

Maintain knowledge of the SGS Group network and services

Actively promote the image, capability, and integrity of SGS to the account

At all times, adopt safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures

At all times, comply with the SGS Code of Integrity and Professional Conduct

Adheres to internal standards, policies, and procedures

Performs other duties as assigned

Qualification

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Account managementIndustry experienceAnalytical SciencesBusiness educationCustomer servicesInternational environmentsProject management