Universal Robots · 3 hours ago

Global Key Account Manager (Universal Robots, Remote)

Paradise Valley, AZ

Full-time

Remote

Senior Level

7+ years exp

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Responsibilities

Build and execute robust Key Account Plans which outline a strategy for success at assigned accounts

Perform monthly and quarterly Key Account Reviews in order to communicate progress according to the strategy outline for assigned accounts

Maintain and execute a clear shared Action Plan for activities at assigned accounts

Meet global annual growth targets at assigned strategic accounts

Gain deep understanding of customer stakeholders and buying influences, both internal and external, for assigned strategic accounts

Identify and qualify opportunities, establish a competitive value proposition for both UR and MiR product and service offerings

Demonstrate industry expertise and establish technical credibility

Continuously build strong relationships with customer decision makers, including senior management

Act as the primary point of contact for assigned accounts in order to support escalations of complex issues, ensuring rapid resolution and maintaining positive relationships

Develop and implement programs and initiatives to enhance customer engagement and loyalty

Work effectively in a cross-functional team to insure a successful customer experience

Contribute to long term strategic planning process with UR senior management

Work closely with colleagues in Regional Sales, Marketing, Finance, and Customer Success teams to ensure effective execution of commercial strategies

Facilitate communication and coordination between internal teams and assigned accounts to streamline processes and resolve issues

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementCustomer Relationship ManagementStrategic ThinkingData AnalysisCRM SystemsBusiness Intelligence (BI)RoboticsAGVsAMRs

Required

Bachelor’s degree in Engineering or other technical discipline, Business Administration, Operations Management, or a related field; MBA or advanced degree is a plus.

Minimum of 7-10 years of experience in sales or account management roles, with at least 5 years demonstrated success selling to large enterprise customers.

Proven track record of managing complex commercial relationships and driving growth.

Strong leadership abilities

Exceptional strategic thinking and problem-solving skills

Excellent interpersonal and communication skills, with the ability to build relationships with senior stakeholders.

Proficiency in data analysis and performance metrics

Experience with using CRM and Business Intelligence (BI) analytics systems

Passionate, motivated, energetic and team-oriented