U.S. Silica Company · 2 hours ago

Global Technical Service Manager

Greater Chicago Area

Full-time

Remote

Mid, Senior Level

5+ years exp

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Hiring Manager

Jennifer Cassidy

Insider Connection @U.S. Silica Company

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Responsibilities

Partner with the sales team to cultivate and maintain strong relationships with existing and prospective customers.

Act as the primary technical contact, addressing customer inquiries, resolving quality issues, and supporting ongoing sales opportunities.

Translate performance requirements into product specification requirements.

Act as technical ambassador (customer technical training, participation in external knowledge sharing, fairs & conferences, standardization committee, etc.)

Collaborate with internal teams (e.g., sales, R&D) to troubleshoot and address customer concerns promptly and effectively.

Manage all technical aspects of customer projects, from initial inquiry to resolution, including product performance issues and application support (incl. leading trial management, managing qualification process at customers).

Support Product Qualification assisting in the qualification processes of existing products, ensuring proper validation of product performance and alignment with customer needs.

Analyze product performance at specific customer sites, gathering and interpreting data to ensure that product changes deliver the expected results and address any potential issues proactively.

Identify opportunities for enhancing products, technical processes, and customer experiences through innovation and process optimization.

Contribute to the identification of new product ideas and technologies that meet market needs and customer demands.

Support the New Product Development team in implementing new products, ensuring technical feasibility, testing, and validation.

Engage in relevant technology development efforts, contributing to innovation that aligns with market needs and customer expectations.

Perform benchmarking analysis of competitors products, alternative technologies and new commercial products from customers to support structuring of product offering and positioning.

Provide technical insight to help drive business opportunities, align products with customer needs, and position the company’s offerings to capitalize on new market trends.

Collaborate with cross-functional teams to ensure that technical requirements are understood and met during both new developments and the maintenance of existing product lines.

Be a subject matter expert in the end use applications of all of our silica products across markets including but not limited to paints, coatings, plastics, additives and inks.

To also work to understand the processes that produce all of our various silica products.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Engineering degreeHard sciences degreeIndustrial products developmentCustomer technical supportMechanical EngineeringChemical EngineeringMaterials ScienceTechnical sales experienceProcess engineering experienceDesign of ExperimentNew product developmentTechnical Writing