WR Immigration · 22 hours ago

Global Technology Product and Process Manager (Global Immigration)

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

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Responsibilities

Work with the Director of Process Management and Global Practice Manager to identify new features in WRapid(TM) that would be beneficial for our global services

Lead all aspects of global technology development from a product perspective, including developing processes, workflows and schedules for efficient and effective development of technology features

Develop an understanding of the back end of the WRapid(TM) platform to inform development and testing of new features and resolution of issues with existing features

Serve as the representative of the global legal team in technology-related roadmap and strategy meetings, set or contribute to meeting agendas, and ensure action items related to global are followed through to completion

Participate in feature testing before new features are launched or implemented into the global legal team’s processes

Develop and conduct periodic audits of critical data in WRapid(TM)

Provide training to internal and external stakeholders on the WRapid(TM) Global platform, features and requirements

Serve as the global legal team’s primary point of contact for escalation of unsolved platform-related issues

Liaise with the global legal team and foreign local advisors to gather source materials for WRapid(TM) features

Work with global immigration source materials including checklists, questionnaires and information sheets to configure them for input into WRapid(TM)

Work with the Practice Manager to identify opportunities to streamline the global practice through knowledge management, workflows, case templates and process overviews

Develop and implement knowledge management, workflows, case templates and process overviews utilizing WRapid(TM) and other technology resources

Develop advanced custom WRapid(TM) reports for internal and external use and support users with report development

Lead WRapid(TM) agenda for global legal team meetings and provide training to legal team members

Qualification

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Global ImmigrationProduct ManagementCase Management SystemsProject ManagementWRapid(TM)Stakeholder ManagementKnowledge ManagementWorkflow Development