Allstate · 2 days ago

Good Hands Repair Network Administrator - Remote

Illinois, United States

Full-time

Remote

Entry, Mid Level

$47K/yr - $82K/yr

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Responsibilities

Serves as primary liaison between the GRHN shops, customers, and adjusters, negotiating appropriate actions to resolve customer issues and/or repair needs; assists with shop questions and helps determine appropriate actions to resolve moderately complex coverage and repair quality issues; processes claim payments

Review, analyze, and determine actions needed to resolve moderately complex agent and vendor inquiries relating to claims

Summarizes documents and enters into claim system notes

Documents a claim file with notes, evaluations, and decision-making process

Generates and analyzes system reports to identify trends or issues and provides quality control recommendations, information, and observations to management

Researches, recommends, and explains alternative parts in a basic and occasionally moderately complex claim

Qualification

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Auto Collision RepairCCC ONEInsurance PoliciesCustomer CentricityDigital LiteracyMitchell EstimatingHiringInclusive Leadership

Required

Must have auto technical repair knowledge in a collision repair setting, including an understanding of repair methodology, repair processes, and the ability to discern related and unrelated damages

You have prior experience using an auto estimating program such as: CCC One and a strong auto damage analysis background

Prior experience writing estimates for an insurance preferred shop or as an auto damage adjuster is preferred

Familiarity with insurance policies, coverage, and repair processes