29 applicants

Company

TTEC Digital · 1 day ago

Google CCAI Architect

United States

Full-time

Remote

Senior Level, Lead/Staff

$130K/yr - $160K/yr

8+ years exp

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AnalyticsArtificial Intelligence (AI)

H1B Sponsor Likely

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Responsibilities

Lead voice and digital AI Self-Service solutions for large, multi-location contact centers

Design, develop and implement AI self-service applications with Google CCAI

Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design

Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects

Collaborate with project team members to provide input to conversation design specifications

Integrate to backend systems using web services, databases, and reporting

Perform Unit Testing of developed code

Assist with System and Functional Testing

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Google Cloud CCAIGoogle Dialog Flow ES/CXAI self-service applicationsCloud Services ArchitectureJavaPythonJavaScript.NETC#SQLSpeech-to-Text servicesText-to-Speech servicesGoogle CertificationApigeeVertex AINuanceAmazonRNode.jsAngularJSSDK developmentObjective CSwiftWeb Services REST APISoapSQL ServerOracleNoSQL databasesVXML based IVR platformsCisco CVP

Required

8+ years of architecture and design experience overall

4+ years of experience with Google Dialog Flow ES/CX

2+ years of technical on-hands experience with Google Cloud CCAI

Google Certification a plus and/or badge completion required

Knowledge of Cloud Services Architecture, Apigee, Vertex AI

Ability to support multiple projects at the same time

Experience in managing large multi-site contact center implementations

Experience managing and guiding developers or interest in doing so

Experience in writing Solution Document Designs/specifications for IVA applications

Experience with Speech-to-Text and Text-to-Speech services such as Nuance, Google and Amazon

Proficient in Java, JavaScript, .NET, C#, HTML, SQL and Python etc.

Must be able to work independently, be organized, self-motivated, and have attention to detail

Excellent communication skills, both written and verbal

Experience developing solutions using Java, Python, R, HTML, JavaScript, Node.js, AngularJS, C#, .Net, SQL, SDK development, Objective C, Swift

Support integrations with back-end data systems such as: Web Services REST API, Soap, SQL Server, Oracle, NoSQL databases, Reporting

Bachelor's degree required

Preferred

Staff management

1 to 2 years Cisco CVP, WebexCCE/CC, UJet design and architecture experience

VXML based IVR platforms such as CVP, GVP, AVP/AEP, Amazon Connect, Five9

Benefits

Medical, dental, vision

Tax-advantaged health care accounts

Financial and income protection benefits

Paid time off (PTO) and wellness time off.

Company

TTEC Digital

Glassdoor

3.6

TTEC Digital is an IT consulting firm that provides CX strategy, data and analytics, and AI solutions.

Founded in 2022

Greenwood Village, Colorado, USA

1,001-5,000 employees

https://ttecdigital.com

H1B Sponsorship

TTEC Digital has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2023 (13)

2022 (26)

2021 (17)

2020 (12)