Combined, a Chubb Company · 14 hours ago
Group Benefits Business Analyst – Premium Billing SME
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
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Hiring Manager
Maritza De La Cruz, MBA
Insider Connection @Combined, a Chubb Company
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Responsibilities
System requirements, testing and validation: The Technical Lead has the ability to assist with writing requirements, conducts thorough testing and validation of the billing & administration system to ensure its accuracy and effectiveness. They perform system integration testing, user acceptance testing, and data validation to identify any issues and resolve them before implementation.
Process improvement: The Technical Lead identifies opportunities to improve the billing & administration process and streamline operations through system enhancements or process changes. They analyze system workflows, collaborate with stakeholders, and recommend and implement improvements to increase efficiency and accuracy.
User training and support: The Technical Lead provides training and support to system users, including Premium & Billing, Account & Client services, and other relevant stakeholders. They develop training materials, conduct training sessions, and provide ongoing support to ensure users can effectively utilize the system and resolve any user-related issues.
Developing and implementing Billing & administrative procedures: The Technical Lead is responsible for developing and implementing Billing & administrative procedures, policies & SOP’s. This may involve working with the finance team to establish best practices and improve billing processes.
Seeking to enhance our billing & administration handling capabilities to meet current and future strategic business needs with new products, distribution channels, policy administration/billing systems and strategic partnerships.
Demonstrate creative thinking and solutions to differentiate the Chubb Workplace Benefits brand and deliver a differentiated customer billing experience.
Maintain current knowledge of client needs, service models, and insurance industry trends and represent CWB as subject matter expert for Premium & Billing and/or Account & Client Management projects and initiatives.
Collaboration with stakeholders: The Technical Lead collaborates with various stakeholders, including IT, finance, sales, and customer service teams, to understand their billing & administration system requirements and provide support and assistance as needed. They participate in cross-functional meetings and communicate system updates or changes to stakeholders.
Effectively evaluate customer journeys and interactions to continuously improve the end-to-end processes.
Qualification
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Required
5+ years proven experience in billing & administration systems or a similar role.
In-depth knowledge of billing systems and relevant technologies.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Attention to detail and ability to handle and analyze complex data.
Experience working with cross-functional teams and stakeholders.
History of continuous process improvement and proactive ownership of workflows.
Ability to work independently and manage competing priorities.
Bachelor’s degree or equivalent work experience.
2+ years project management experience.
Background in group insurance billing practices required.
Strong skills using Microsoft Office suite of products.
Business Analyst/requirements writing experience required.
Previous experience in defining system requirements and conducting User Acceptance Testing.
Company
Combined, a Chubb Company
Combined, a Chubb company, is a leading provider of supplemental accident, health and life insurance products in North America.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Williams
President
Recent News
Yahoo Finance Canada
2024-04-27
2024-04-27
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