Worldpay · 5 hours ago

Group Product Manager – Dispute Resolution and Mitigation

United States

Full-time

Remote

Senior Level

$153K/yr - $257K/yr

5+ years exp

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Responsibilities

Lead a team of Product Managers in Dispute Resolution and Mitigation, focusing on minimizing chargebacks, optimizing returns, and improving merchant outcomes (40-50% of time)

Collaborate hands-on with the team to develop and execute strategies for (50% of time):

Predicting dispute outcomes using machine learning models and data analytics

Building AI-powered tools to help merchants craft compelling dispute responses

Streamlining dispute resolution workflows and improving merchant communication

Analyzing dispute trends and providing data-driven insights to inform product decisions

Interact with SaaS customers and present to C-suite executives, demonstrating expertise and building strong relationships

Develop and execute strategies to drive growth and innovation in dispute resolution and mitigation

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Payments risk managementChargebacksDisputesReturnsMachine learningData analyticsTeam managementComputer science backgroundCredit cards knowledgeAlternative payment methodsDigital wallets knowledge