Ceros · 2 hours ago

Growth Account Manager

United States

Full-time

Remote

Mid Level

$75K/yr - $80K/yr

3+ years exp

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Hiring Manager

Lindsey Cappetta Maffei

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Responsibilities

Serve as the Ceros expert for potential and current clients by leveraging your design skills and product expertise to deliver onboarding support, product training, and strategy sessions that demonstrate value and enable user groups to succeed during the trial period.

Address client pain points with tailored, design-driven solutions that integrate seamlessly into their workflows, aligning with their specific business goals, industry, and personas.

Maximize trial-to-upsell conversions by ensuring clients quickly grasp Ceros's value, proactively monitoring trial health, addressing risks or obstacles with strategic actions, and setting them up for a seamless handoff to the Customer Success Manager.

Educate customers on the full Ceros ecosystem, ensuring they understand the breadth of resources available — including educational tools, support, case studies, and interactive content best practices — to drive adoption and engagement.

Alongside the Account Executive, cultivate and expand relationships with key decision-makers, including VP and C-level executives, ensuring the customer’s ongoing success and long-term value from Ceros.

Share strategic insights and utilize a strong sense of curiosity and out-of-the box thinking to introduce initiatives such as content programs, events, customer marketing ideas, and more that drive real business impact.

Qualification

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Enterprise Customer SuccessSaaS ExperienceAdobe SuiteDigital MarketingContent StrategyProject Management

Required

3+ years of experience in enterprise customer success/account management, preferably in a SaaS environment.

Experience with the Adobe Suite (or similar design tools).

Proven track record of quickly driving product adoption and fostering client success within a trial period or early stages of the customer lifecycle.

Strong understanding of digital marketing and content strategy, with the ability to guide clients through basic design principles and interactive content creation.

Familiarity with the marketing landscape, including typical pain points, campaign planning cycles, and objectives.

Strong communication skills with the ability to facilitate creative strategy sessions and provide tactical support to customers.

Analytical and project-oriented mindset with a passion for solving problems creatively and driving measurable results.

Versatile and adaptable, able to seamlessly switch between roles as a strategic thinker, seller, product expert, and educator to meet the unique needs of each client and drive immediate value.