dentsu · 10 hours ago

GTM & Commercial Lead, CX & Commerce – Americas

USA - Remote - New York

Full-time

Remote

Director/Executive

$358K/yr - $476K/yr

15+ years exp

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Responsibilities

Act as the dedicated Go To Market Lead for Experience and Commerce business. Responsible for all aspects of managing the Go To Market strategy, process, and delivery by working across cross-functional teams.

Manage the business to drive client engagement to maximize sustained growth and profitability.

Oversight for the P&L across Experience and Commerce. Work with leaders to make difficult decisions to manage costs.

Assist in new client opportunities and new business pitches.

Ensure continued staffing across our teams in both the US and India.

Staff, retain, and motivate key leaders on your team through regular interactions and mentorship.

Collaborate with other regions and service lines.

Drive client retention and project execution to satisfy ever-changing client needs and requirements.

Participate in regular M&A exploration and evaluation.

Oversee continued integration efforts for two recently acquired agencies.

Work with clients during challenging delivery scenarios and mentor teams on negotiation tactics and strategies.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Experience in ExperienceGo To Market strategiesE-commerce platformsPayment gatewaysOrder management systemsCustomer relationship management (CRM)Market researchCustomer behavior analysisData-driven decision making

Required

15+ years of experience in the Experience and Commerce industry with a proven track record of driving growth and achieving revenue targets.

Strong expertise in Go To Market strategies to optimize product visibility, customer engagement, and sales conversion.

Solid understanding of e-commerce platforms, tools, and technologies, including online marketplaces, payment gateways, order management systems, and customer relationship management (CRM) software.

Excellent analytical skills in analyzing data, conducting market research, and understanding customer behavior to identify trends and opportunities for growth.

Great analytical mindset with an ability to use data to drive decision-making and present solutions for boosting online sales.