Concentrix · 12 hours ago
GVP Trust & Safety
United States
Full-time
Remote
Director/Executive
$240K/yr - $360K/yr
15+ years exp
Maximize your interview chancesCustomer ServiceInformation Technology
Insider Connection @Concentrix
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Develop and implement a comprehensive trust and safety strategy aligned with organizational goals.
Create and maintain policies and guidelines to prevent and mitigate fraudulent activities, harassment, and harmful content.
Conduct in-depth red teaming exercises to identify potential threats and vulnerabilities.
Collaborate with external partners and vendors to enhance trust and safety solutions.
Influence research and engineering teams to minimize harm.
Lead incident response efforts, investigating and addressing safety-related incidents.
Analyze user data to identify trends and patterns related to trust and safety issues.
Ensure compliance with relevant laws and regulations.
Oversee a team of trust and safety specialists to provide user support.
Develop and deliver training programs to educate employees and users.
Promote user awareness and engagement in maintaining a safe platform.
Prepare and present reports on trust and safety performance and key metrics.
Lead the creation and execution of business development strategies focused on the intersection of generative AI, data annotation, data labeling, and gig economy crowdsourcing platforms.
Identify emerging opportunities in the AI data services market, particularly in industries reliant on large-scale data for training machine learning models.
Create market-specific offerings within the Generative AI space, focusing on training AI and AI safety (Red Teaming, Prompt Engineering, RLHF, Content Rating, etc.).
Spearhead the development and launch of a new service line integrating gig workforce platforms, data annotation, labeling services, and generative AI capabilities.
Work cross-functionally with product, AI development, and operations teams to design and implement seamless workflows.
Identify, evaluate, and lead acquisitions or strategic partnerships with data annotation and labeling platforms.
Negotiate contracts, manage integrations, and drive alignment with internal teams.
Assess the potential for acquiring a data annotation platform or establishing long-term partnerships.
Drive client acquisition efforts by promoting the new service line to target industries.
Build and maintain strong relationships with prospective clients, understanding their data needs and providing tailored solutions.
Develop a detailed revenue model for the new service line, focusing on achieving revenue targets.
Monitor and report on performance metrics, adjusting strategies to ensure growth.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
10+ years of proven success in business development and consultative experience in the Trust & Safety industry.
15+ years of leadership experience managing staff.
10+ years of previous outsourcing/BPO, operations, or management consulting experience.
10+ years of experience in various aspects of the Trust & Safety space, with a heavy focus on Generative AI, Data Labeling/Annotation, and Crowdsourcing.
Strong analytical thinking, proactive attitude, and excellent written and oral communication skills.
Outstanding negotiation and business management skills.
Highly detailed-oriented with the ability to manage tight deadlines.
Proven experience in sales, with a focus on hunting new logos or opportunities.
Strong understanding of internet safety, privacy, and online community dynamics.
Familiarity with legal and regulatory requirements related to safety and AI.
Demonstrated leadership and team management experience.
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program
401(k) retirement plan
Paid time off and holidays
Paid learning days
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
10001+ employees
H1B Sponsorship
Concentrix has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (8)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Andre Valentine
CFO
Recent News
2024-11-30
Morningstar, Inc.
2024-11-11
Company data provided by crunchbase
