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Company

Harvest · 18 hours ago

Harvest Expert (Full Time, Sunday-Wednesday)

United States

Full-time

Remote

Entry, Mid Level

$70K/yr - $70K/yr

2+ years exp

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Responsibilities

You'll learn the ins and outs of Harvest's products and associated apps and integrations through our intensive training program. You'll become a true Harvest expert (see what we did there?)

You'll answer customer questions via email and place a few phone calls for the vast majority of your day. That's the job, mostly. We maintain an industry-leading average response time, with an emphasis on quality rather than quantity of tickets resolved. It's troubleshooting, bug investigating, teaching, and rooting on ('I believe in you!'). You may even hop on the occasional Zoom call to help a customer with a sticky question

You'll work alongside our Escalated Support team to figure out thorny problems, and you'll help our customers through those tricky periods when things don't work quite right

You'll help build our customer base by using your presentation skills to host webinars for and answer questions from prospective Harvest customers.

You'll be a great human person and treat our customers with sincerity, kindness, and respect

You'll share your unique perspective when asked for it in various team or company conversations and discussions. As a Harvest Expert, your knowledge and insights are immensely valuable!

We believe growth is important in a career in customer support—as you grow you'll have the opportunity to pursue support-related projects on the Expert team, including things like partnering with our Product and Engineering teams on feature development or collaborating with other Experts to implement improvements to our team's efficiency.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer support experienceData analysisCustomer-centric mindset

Required

You have at least two years of relevant job experience.

You're service-oriented and a patient problem-solver.

Your communication style reflects your kind and supportive nature.

Your reading comprehension is strong and your writing skills are flawless.

You don't mind doing the same thing most days, but you're also adaptable and comfortable with change.

You can de-escalate a tense situation with ease and grace.

Your work and productivity are predictable.

You're curious and perceptive—no detail goes unnoticed.

You're a hard worker who's comfortable balancing efficiency and quality.

For onboarding and training, which takes approximately 12 weeks, you will need to be able to commit to working Monday-Friday from 9am-5pm ET.

After that, you're able to commit to working full-time, SUNDAY-THURSDAY for an 8-hour day overlapping with 8am-2pm U.S. Eastern Time.

Preferred

Past work in a similar customer support role is preferred.

Benefits

15 days of vacation in your first year, plus company holidays and a week off for winter break; and you'll get an additional two days per year until you reach 20 days

100% coverage of health insurance premiums across our medical, dental, and vision plan offerings for you, your spouse, and your dependents

A yearly budget for your professional learning and development goals

A 401k plan with a 6% company match after three months with the company

16 weeks of paid family leave to all new parents with the option to use it all at once or throughout the baby's first year, as well as a virtual platform providing support across fertility, pregnancy, adoption, and through your first year of parenting

A charitable giving matching program to support your contributions to your favorite charitable organizations