Veriff · 1 day ago

Head of Account Management, Global

United States

Full-time

Remote

Director/Executive

$222K/yr - $282K/yr

7+ years exp

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Hiring Manager

Jason Butler

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Responsibilities

Providing strategic leadership to an international team of Account Managers across the USA and EMEA, overseeing their managers to ensure effective team performance and development

Advocating for the customer voice at the leadership level, ensuring client needs and feedback are integrated into company-wide strategies

Guiding teams in understanding and anticipating clients’ business objectives to drive the success of key accounts

Overseeing processes to maintain regular, impactful communication with customers, ensuring satisfaction and strong relationships

Leading high-level negotiations for contract renewals and expansion opportunities, setting direction and coaching teams on best practices

Ensuring successful account activation, monitoring customer engagement, and providing guidance on Quarterly Business Reviews for key accounts

Developing and overseeing the implementation of account strategies that balance client needs with organizational goals, empowering team managers to execute effectively

Establishing frameworks for collecting client feedback, refining operational processes, and standardizing best practices across regions

Collaborating with senior leaders in Marketing and Product to drive retention and growth strategies, ensuring alignment with broader business objectives

Building and strengthening client relationships by promoting innovative solutions through your teams, fostering long-term partnerships

Owning the overall customer pipeline and renewals strategy, setting targets and holding managers accountable for achieving monthly and quarterly objectives

Representing the Account Management and Customer Success functions in communications with C-level executives, presenting insights and advocating for strategic priorities

Driving continuous improvement in the Customer Success division by enhancing processes, emphasizing data-driven decision-making, and fostering a culture of excellence among team leaders

Qualification

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