Veriff · 1 week ago
Head of Account Management, Global
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Responsibilities
Providing strategic leadership to an international team of Account Managers across the USA and EMEA, overseeing their managers to ensure effective team performance and development
Advocating for the customer voice at the leadership level, ensuring client needs and feedback are integrated into company-wide strategies
Guiding teams in understanding and anticipating clients’ business objectives to drive the success of key accounts
Overseeing processes to maintain regular, impactful communication with customers, ensuring satisfaction and strong relationships
Leading high-level negotiations for contract renewals and expansion opportunities, setting direction and coaching teams on best practices
Ensuring successful account activation, monitoring customer engagement, and providing guidance on Quarterly Business Reviews for key accounts
Developing and overseeing the implementation of account strategies that balance client needs with organizational goals, empowering team managers to execute effectively
Establishing frameworks for collecting client feedback, refining operational processes, and standardizing best practices across regions
Collaborating with senior leaders in Marketing and Product to drive retention and growth strategies, ensuring alignment with broader business objectives
Building and strengthening client relationships by promoting innovative solutions through your teams, fostering long-term partnerships
Owning the overall customer pipeline and renewals strategy, setting targets and holding managers accountable for achieving monthly and quarterly objectives
Representing the Account Management and Customer Success functions in communications with C-level executives, presenting insights and advocating for strategic priorities
Driving continuous improvement in the Customer Success division by enhancing processes, emphasizing data-driven decision-making, and fostering a culture of excellence among team leaders
Qualification
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Required
7+ years of account management or sales experience in the SaaS space
5+ years of experience managing teams of which at least 2 managing managers
Experience managing a team carrying $50MM - $100MM ARR
Demonstrable experience retaining and expanding accounts
Strong analytical and problem solving skills
Ability to multi-task across multiple projects and internal partners
Track record of exceeding revenue quotas
Thorough working knowledge of sales tools, including Salesforce.com (Dealhub, Ironclad, Tableau advantageous)
Benefits
Full-remote job within our eligible locations in the USA (please see above)
Extra recharge days per year on top of your annual vacation days
Stock options that ensure you share in our success
401(k) matching
Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary
Company
Veriff
Veriff is an identity verification company that protects businesses and customers from online identity fraud.
Funding
Current Stage
Growth StageTotal Funding
$192.32MKey Investors
NordicNinja VCMosaic VenturesY Combinator
2022-01-26Series C· $100M
2021-04-12Series B· $69M
2020-07-01Convertible Note· $15.5M
Recent News
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