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Company

PayXpert · 7 hours ago

Head of Account Management

Mount Prospect, IL

Full-time

Remote

Director/Executive

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E-CommerceFinTech

Growth Opportunities

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Responsibilities

Lead, mentor, and develop a team of account managers.

Set performance goals, conduct regular evaluations, and provide feedback.

Foster a collaborative and motivated team environment.

Develop and maintain strong, long-term relationships with key clients.

Serve as the primary point of contact for major clients, ensuring their needs and expectations are met.

Conduct regular client meetings to review account performance and address any issues or concerns.

Develop and implement account management strategies to drive growth and achieve business objectives.

Identify opportunities for upselling and cross-selling additional products or services.

Collaborate with the sales and marketing teams to align strategies and ensure client satisfaction.

Monitor and analyze account performance metrics to ensure targets are met or exceeded.

Prepare and present regular reports on account activity, performance, and profitability to senior management.

Identify and address any issues or risks that could impact account performance.

Implement strategies to improve customer retention and satisfaction.

Handle escalations and resolve complex client issues in a timely and effective manner.

Gather and act on client feedback to continuously improve the account management process.

Identify and pursue new business opportunities with existing clients.

Work with the business development team to acquire new clients and expand the client base.

Develop proposals and negotiate contracts with clients.

Oversee the budgeting and financial performance of the account management department.

Ensure that all accounts are profitable and that revenue targets are achieved.

Manage pricing strategies and contract negotiations to maximize profitability.

Collaborate with other departments (e.g., product development, customer service) to ensure a seamless client experience.

Communicate effectively with internal and external stakeholders to align on goals and expectations.

Keep abreast of industry trends and best practices to continuously improve the account management function.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Account ManagementClient Relationship ManagementPayment Industry KnowledgeCRM Software (efficy)Strategic ThinkingFinancial Technology KnowledgeMarket Trend Awareness

Required

Bachelor’s degree in business administration, Finance, Marketing, or a related field.

Extensive experience in account management, sales, or customer service, preferably within the payment industry.

Proven track record of managing key accounts and driving business growth.

Experience in a leadership or managerial role, with a focus on developing and mentoring a team.

In-depth understanding of the payment industry, including e-commerce, payment gateways, POS systems, and financial technology.

Familiarity with industry regulations, compliance requirements, and best practices.

Awareness of market trends, competitive landscape, and emerging technologies in the payment sector.

Strong leadership and team management skills, with the ability to motivate and inspire a team.

Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.

Strategic thinking and problem-solving abilities to develop and implement effective account management strategies.

Strong analytical skills to monitor account performance and make data-driven decisions.

Negotiation and contract management skills to secure terms and agreements with clients.

Proficiency in CRM (efficy) software and other account management tools

Preferred

A master’s degree or MBA is preferred.

Benefits

Remote Model

Team buildings & Workshops

Permanent Contract

Challenging projects: With us, you will have the chance to participate in a variety of technical projects amongst passionate and skilled colleagues

Free languages courses: learn Spanish, French or improve your English skills at your disposal

Learning Solutions According to your needs

Events: we do believe in the importance of meeting our colleagues in an informal and natural environment to build connections between UK & France & Spain. Please take part on our awesome engagement events…

Referral Bonus