Be an early applicantLess than 25 applicants
Array ยท 3 days ago
Head of Business Service Delivery Design
California, United States
Full-time
Onsite
Director
$100K/yr - $130K/yr
Wonder how qualified you are to the job?
Maximize your interview chancesComputerSoftware
Insider Connection @Array
Responsibilities
Liaise with clients to understand their operational needs and gather requirements.
Develop customized operational solutions tailored to meet client objectives and enhance productivity.
Design and implement operational workflows, processes, and performance metrics.
Establish productivity goals and tracking mechanisms to measure operational efficiency and effectiveness.
Recruit, train, and manage labor and management teams for on-site operations.
Conduct marketing activities and interviews to identify and onboard suitable candidates.
Develop a comprehensive playbook outlining standard operating procedures for each project.
Ensure that on-site managers are executing the playbook and can independently manage operations.
Foster strong client relationships through proactive service delivery and ongoing communication.
Ensure client satisfaction by quickly addressing client concerns and collaborating to resolve service issues.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Previous experience with client engagement and relationship management
Developing operation standards
Managing a team
Strong communication, interpersonal, and collaboration skills
Proficiency with Microsoft Office products
Strong attention to detail and organizational skills
Performing multiple tasks concurrently in a fast-paced environment
Company
Array
Array is an information technology company that specializes in developing computer software.
Founded in 2020
51-200 employees
H1B Sponsorship
Array has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Trends of Total Sponsorships
2023 (8)
2022 (8)
2021 (7)
2020 (6)
Funding
Current Stage
Growth StageLeadership Team
Fouad ElNaggar
Co-Founder & CEO
Company data provided by crunchbase
