Ryan Specialty · 6 hours ago

Head of Claims, RSUM

Remote - Illinois

Full-time

Remote

Director/Executive

8+ years exp

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Financial ServicesInsurance

Comp. & Benefits

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Responsibilities

Establish and manage a governance process that integrates meaningful quality standards, validates appropriate controls, and provides value to Ryan Specialty and external partners

Drive the implementation of metric dashboards to monitor claims production, assess case reserve adequacy, and track large claim risk

Standardize, centralize, and operationalize claims advocacy practices for all business written by RSUM

Develop long term claims organization plans as RSUM continues its growth path

Define compelling business arguments to elicit change on future or existing claims issues

Be a champion of claims excellency and contribute to a sound risk awareness culture across claims teams

Serve as an escalation point of contact for issue resolution that put Ryan Specialty or external partners at risk related to claims handling

Work with vertical partners to ensure alignment with divisional objectives and standards

Cultivate and maintain excellent relationships with stakeholders and leaders throughout Ryan Specialty and external partners

Strategize ad hoc reports, analyses, and data sets to identify and solve business problems

Oversee claims handling or advocacy teams remediation activities/action plans as necessary to address poor performance

Develop materials and lead the workings of the RSUM Stewardship Claims Committee and manage communications to key stakeholders around key issues/resolutions

Be a team leader and builder who has the eye for talent with the ability to maximize resources and capability to deliver business results

Create a culture and environment where productivity can be accomplished and sustained, and where innovation and personal growth is encouraged and realized

Collaborate with management on planning, staffing, and budgeting

Qualification

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Claims handlingClaims advocacyRisk controlGovernanceStakeholder managementChange managementMulti-project balancingDynamic environment adaptability