Get It Recruit - Information Technology · 2 days ago

Head of Corporate IT Operations

Fernandina Beach, FL

Full-time

Remote

Director

$155K/yr - $175K/yr

10+ years exp

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Responsibilities

Provide strategic direction for the company's corporate systems.

Set and manage Enterprise IT priorities and provide regular status reports to management and key stakeholders.

Develop cost-effective, innovative solutions to technology challenges across the company.

Develop and maintain departmental system documentation and procedures.

Lead and mentor IT staff, manage the IT helpdesk, and oversee goal setting and performance reviews.

Represent IT to customers, company leadership, and auditors; serve as the primary escalation point for IT needs across the company.

Serve as system administrator for various corporate systems, including Identity Providers, SaaS and on-premise applications, remote desktop environments, and end-user workstations.

Ensure appropriate change management procedures are followed.

Manage hardware inventory including Mac, PC, and office equipment in the US, Mexico, and overseas.

Lead procurement efforts for corporate systems (identifying and selecting vendors, negotiating prices and terms, reviewing contracts, and coordinating required approvals).

Manage the IT budget and find opportunities to optimize spending.

Manage key technology projects including new implementations, upgrades, conversions, and decommissions.

Identify, investigate, and implement new tools, products, and services.

Handle incident and escalation management, particularly for email and phone outages.

Conduct periodic reviews of IT support and ticketing performance.

Work directly with internal risk and compliance teams to ensure adherence to controls and regulatory policies.

Create, grow, train, and manage a high-performance team.

Qualification

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SaaS OperationsPaaS OperationsIT SystemsERPData EncryptionISO-27001SOXPCISOC-2HiTrust ComplianceCloud PlatformsMicrosoft AzureAmazon Web ServicesGoogle Cloud PlatformProblem-SolvingTeam Management