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Company

Copy.ai · 2 days ago

Head of Customer Success

San Francisco Bay Area

Full-time

Remote

Director/Executive

10+ years exp

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AnalyticsArtificial Intelligence (AI)

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Responsibilities

Develop a scalable and innovative strategy and vision for the Customer Success and Implementations

Build and lead a Customer Success and Implementations Team that delivers world class client experience

Provide strategic influence with customer accounts as well as internally for programs and initiatives

Align and influence the Leadership Team on Customer Success and GTM strategies and tactics.

Leverage data to drive and scale strategies and tactics that help customers achieve their desired outcomes and, ultimately, renew or expand their subscription.

Partner closely with the Sales organization to drive growth and retention and improve efficiency

Develop and implement scalable customer success and implementations policies, procedures, and standards

Qualification

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Customer SuccessClient ImplementationSaaS experienceData-driven decision making

Required

10+ years of experience in Customer Success and/or Client Implementation/Onboarding at SaaS startups

4+ years in a CS leadership position

Collaborative team player with track record of partnering with sales and other cross-functional stakeholders to deliver results, help identify and close new business, and drive retention

Data-driven decision maker with a strong focus on execution and accountability

Proactive, organized problem-solver with the ability to execute at both the strategic and tactical level; able to roll up his/her sleeves to get things done

Excellent communication and interpersonal skills

Based in the San Francisco Bay Area

Benefits

Excellent Medical Plans to choose from including HSA plans, PPOs, and HMOs from Kaiser and Aetna; Dental and Vision insurance through Guardian; Copy.ai pays up to $800/month per employee for monthly premiums

UNLIMITED PTO; We truly believe in work-life balance and that hard work should be balanced with time for rest and rejuvenation

401k plan and automatic 3% employer contribution from Day 1!!!!

Brand new work-sponsored computer

IRL / In-Person retreats throughout the year

Company

Copy.ai

Copy.ai is the perfect solution for enterprise marketing teams looking to improve their go-to-market strategy and streamline their content creation process.

Founded in 2020

Memphis, Tennessee, USA

11-50 employees