KatRisk · 4 hours ago

Head of Customer Success

San Francisco, CA

Full-time

Remote

Director/Executive

10+ years exp

Maximize your interview chances

Energy

Insider Connection @KatRisk

Discover valuable connections within the company who might provide insights and potential referrals.
Get 3x more responses when you reach out via email instead of LinkedIn.

Responsibilities

Oversee a portfolio of accounts with the goal of yearly retention and revenue expansion.

Onboard newly signed customers, leveraging a strong understanding of KatRisk's products and customer methodologies.

Establish regular communication with accounts to understand their business goals and strategic imperatives.

Ensure customers are achieving their objectives and effectively utilizing KatRisk's products.

Build and maintain long-term relationships with primary customer stakeholders.

Communicate the product roadmap to customers, highlighting impactful features and functionalities to drive adoption and retention.

Identify and manage customer escalations, driving resolution internally and externally.

Collaborate with Sales and Leadership to mitigate churn risk and ensure ongoing customer success.

Prepare and execute customer success plans.

Partner with Sales on new prospects and cross-sell opportunities.

Work with Marketing to build customer references and user stories.

Track and report key customer success metrics, including customer churn and renewals.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Customer Success ManagementTechnical SalesAccount ManagementModeling/Data BackgroundInsurtech ExperienceTechnical AcumenProject Management Skills