Lyric · 1 day ago
Head of Customer Success
United States
Full-time
Remote
Senior Level, Lead/Staff
$250K/yr - $300K/yr
12+ years exp
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Responsibilities
Lead and develop a team of 10+ Technical Account Managers and Solutions Consultants who specialize in supply chain optimization, with planned team growth in 2025 and beyond
Drive customer success strategy across the entire customer lifecycle - from pre-sales through implementation, ongoing support, and account expansion
Partner with sales, product, and engineering teams to ensure seamless delivery and optimization of solutions
Take a consultative approach to understand complex supply chain challenges, develop strategic solutions, and identify opportunities for customer growth
Identify opportunities to increase product utilization and value adoption enabling customers to maximize their investment in Lyric’s solution
Build and iterate on success metrics, best practices, and processes that align with our customer journey and business objectives
Qualification
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Required
12-15+ years of experience with deep supply chain expertise, ideally with an emphasis on supply chain analytics and optimization
Strong background in supply chain consulting and/or in-house supply chain analytics leadership
Experience building processes and driving organizational change in high-growth environments
Analytical mindset and ability to interpret customer data to drive insights and action
Passion for technology, innovation, and delivering exceptional customer experiences
Preferred
Experience in a consultative customer facing role is preferred (account management, customer success management, management consulting, etc.)
Benefits
Equity in Lyric
Company
Lyric
At Lyric, we empower supply chain organizations to innovate on their own terms.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Ganesh Ramakrishna
Founder, C.E.O
Company data provided by crunchbase
