200+ applicants

Company

ActiveCampaign · 6 hours ago

Head of Digital Experience & Operations

United States

Full-time

Remote

Director/Executive

$198K/yr - $242K/yr

12+ years exp

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Responsibilities

Drive cross-functional partnership and collaboration to ensure site roadmaps and plans are in direct alignment with our marketing strategies, programs, and plans

Work in direct partnership with creative, product marketing, and growth teams to drive continuous optimizations and best in class customer experience across all AC digital footprints

Manage our full website tech stack, ensuring continuous uptime and best in class performance

Directly lead, manage, and develop a high-performing team of engineers and product manager(s)

Drive the strategy and corresponding initiatives to ensure our digital experiences offer a compelling and intuitive experience for the entire customer journey for our ICP

Work with marketing leaders, creative, and product marketing to develop and implement experience strategies and programs that help ActiveCampaign achieve their growth and performance goals

Drive the strategy and roadmap plan for continuous releases and launches

Directly partner with marketing and product to effectively design and optimize our GTM processes and operations to drive innovation and improved performance throughout our site experiences

Partner closely with Engineering, Security, and Billing teams to ensure our e-commerce experience is best in class

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Digital Experience ManagementSaaS ExperienceGlobal Site ManagementE-commerce ExperienceTech Stack ManagementRoadmap PlanningContinuous OptimizationCross-functional Collaboration

Required

12+ Years in Marketing and/or related field with the majority of time in digital experience management, with 8+ years in people leadership

SaaS Experience

Global site management (language and country) required

Direct experience with a high-performing e-commerce or PLG based environment

Extensive and robust tech stack management experience

Superb communications skills across all mediums, and all levels of the organization

Success in planning, developing, and executing roadmaps and testing plans

Drive a mentality of continuous optimization, growth, and performance throughout the team and cross-functionally

Preferred

MarTech or adjacent industry experience preferred

Benefits

Comprehensive health and wellness benefits that includes a High Deductible Health Plan (HDHP) fully covered by ActiveCampaign, complimentary access to telehealth and tele-mental health resources, and a complimentary membership to Calm

Open paid time off

Generous 401(k) matching program with immediate vesting

Quarterly Path Perks with options for commuter and lunch benefits (for those reporting to a Hub), or a remote home office stipend

Access to professional development resources through LinkedIn Learning

After five years of service, you’ll be eligible for a four-week paid sabbatical leave and a sabbatical leave bonus