Hypori · 4 hours ago

Head of Education Services

United States

Full-time

Remote

Senior Level, Lead/Staff, Director/Executive

10+ years exp

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Responsibilities

Define the vision, strategy, and roadmap for Hypori's education services, aligning with overall business objectives.

Build and lead a high-performing Education Services team, including instructional designers, trainers, and program managers.

Establish KPIs and metrics to measure the impact of education programs on customer success, product adoption, and partner enablement.

Stay ahead of industry trends and innovations in adult learning, technology training, and enablement.

Design and implement scalable learning programs, including instructor-led training (ILT), virtual instructor-led training (VILT), self-paced e-learning, and blended learning solutions.

Develop certification and accreditation programs for customers and partners to enhance their expertise and credibility in Hypori's solutions.

Collaborate with product, engineering, and marketing teams to ensure training content is up-to-date, accurate, and aligned with the latest product features and use cases.

Leverage data and learner feedback to continuously improve and optimize education programs.

Partner with Customer Success, Sales, and Partner teams to align education initiatives with customer and partner goals.

Build strong relationships with key customers and partners to understand their needs and ensure education programs meet their expectations.

Deliver tailored enablement programs for strategic accounts and global partners to drive deeper engagement and outcomes.

Implement and manage Learning Management Systems (LMS) and other tools to support global education programs.

Develop scalable processes for content creation, delivery, and maintenance to ensure program consistency and efficiency.

Manage the Education Services budget, ensuring cost-effective delivery and alignment with company goals.

Qualification

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Instructional DesignTechnology TrainingLearning Management Systems (LMS)Adult Learning PrinciplesCertification ProgramsProject ManagementContent Creation ToolsCustomer SuccessPartner EnablementVirtual Device EnvironmentsSecure Remote AccessMobility SolutionsAdvanced Degree