Be an early applicantLess than 25 applicants

Company

Sidecar Health · 9 hours ago

Head of Member Services

United States

Full-time

Remote

Director/Executive

12+ years exp

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FinTechHealth Care

Growth Opportunities

H1B Sponsor Likely

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Responsibilities

Develop and lead a comprehensive member services strategy aligned with the company’s vision to deliver best-in-class experiences, focusing on member satisfaction, operational efficiency, and growth objectives

Build and maintain a robust feedback loop with internal functions (product, claims, marketing) to ensure consistency and efficiency in the member experience

Foster a culture of continuous improvement and innovation, focusing on enhancing self-service options, digital tools, and educational resources for members

Implement and optimize technology solutions, such as chatbots and digital portals, in partnership with IT and digital teams to facilitate 24/7 member access and streamline inquiries

Ensure member care teams are accountable, motivated, trained, and equipped to deliver exceptional service, implementing training programs to enhance performance

Continuously assess and refine processes, workflows, and scripts to improve member interactions, drive efficiency, and reduce operational costs

Gather, analyze, and use member feedback to identify and address pain points, collaborating with the head of member experience on actionable solutions

Ensure compliance with regulatory requirements and implement quality assurance programs to monitor and maintain high service standards

Act as the primary point of contact for initiatives impacting member services, ensuring alignment and collaboration with cross-functional teams

Prepare reports for senior leadership, using key performance indicators and data insights to highlight challenges, improvements, and member satisfaction trends

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Member services strategyHealth insurance industryTechnology solutions implementationData analysisRegulatory complianceCross-functional collaborationContinuous improvementOperational efficiencyFeedback loopsTraining programsQuality assurance programsAdvanced degree (optional)

Required

12+ years of experience leading large-scale member or customer operations teams specifically in the health insurance industry, with proven experience managing teams from directors to hourly associates

Proven track record of developing and executing high-impact member services strategies that align with organizational vision and growth objectives

Strong leadership skills with experience managing, motivating, and scaling teams in a fast-paced, member-centric environment

Demonstrated experience implementing technology solutions to streamline service operations and improve member experience

Data-driven mindset, with a strong analytical background and proficiency in leveraging data to make informed decisions

Excellent cross-functional collaboration skills with the ability to build feedback loops and partner effectively with product, claims, marketing, IT, and other organizational functions

Knowledge of regulatory requirements, industry standards, and best practices in member services

Bachelor's degree required

Preferred

Advanced degree in Business, Healthcare Administration, or a related field is a plus

Benefits

Comprehensive Medical, Dental, and Vision benefits

A 401k retirement plan

Paid vacation and company holidays

Company

Sidecar Health

Sidecar Health is an InsurTech company that offers a health insurance platform and medical coverage to businesses.

Founded in 2018

Covina, California, USA

201-500 employees

https://sidecarhealth.com

H1B Sponsorship

Sidecar Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2022 (4)

2021 (2)