124 applicants

Company

Merit Data & Technology India · 6 hours ago

Head of Partner Success

United States

Full-time

Remote

Director/Executive

$130K/yr - $130K/yr

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Growth Opportunities

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Responsibilities

Define the vision for world-class account management at Merit America, continuously innovating to enhance partner success.

Collaborate with the MD of Partnerships to set long-term and semiannual goals focused on partner retention, product adoption, and account growth.

Design and implement a scalable, partner-focused strategy to drive partner engagement, account retention, and account expansion.

Lead, coach, and expand a small team of Partner Success Managers (currently 1.5 FTEs), fostering a culture of excellence and growth.

Set performance goals, provide regular feedback, and create professional development plans to build team capabilities.

Ensure a high-performance culture by tracking progress against goals and driving continuous improvement.

Develop and execute account plans for each strategic partner, outlining key objectives, milestones, and success metrics.

Manage day-to-day relationships with key partners like Amazon and Lyft, serving as a trusted advisor and strategic partner to drive business growth.

Represent partner interests internally, sharing feedback to influence product roadmaps and enhance the partner experience; collaborate with Product, Marketing, and Program teams for alignment.

Oversee onboarding, engagement, and renewals to ensure partner satisfaction and meet success metrics.

Identify upsell and cross-sell opportunities to deepen relationships and maximize partner value.

Optimize existing processes and create new frameworks to ensure consistent, high-quality account management.

Monitor partner health metrics (eg. partner satisfaction scores and retention), gather feedback, and proactively address issues to support retention and growth.

Develop and maintain a knowledge base of partner resources and best practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Relationship BuildingCross Functional CollaborationProject ManagementStrategic ThinkingData AnalysisEntrepreneurial DriveSalesforce Knowledge

Required

Exceptional Relationship Building: Demonstrated ability to build, nurture, and sustain strong relationships with a wide range of stakeholders, including senior-level executives and external partners.

Cross Functional Collaboration: Adept at building-lateral influence and working across functions to galvanize support and align stakeholders in the service of mutually beneficial goals.

Problem-Solving and Analytical Thinking: Strong analytical skills, a proactive approach to identifying and solving problems, and a demonstrated ability to optimize performance using data-driven insights.

Project Management Expertise: Phenomenal project management skills, attention to detail, and the ability to effectively juggle multiple priorities.

Strategic Thinking and Business Acumen: Strong strategic thinking skills, the ability to translate business objectives into actionable plans, and a deep understanding of the skilling industry.

Leadership and People Management: Proven experience in people management, demonstrated coaching and mentoring skills, and the ability to foster a high-performing team.

Entrepreneurial Drive and Resourcefulness: Entrepreneurial spirit, resourcefulness, and the ability to thrive in ambiguous, fast-paced, and quickly-changing environments.

Data Analysis and Reporting: Proven ability to analyze data, generate reports, and extract actionable insights to inform decision-making and drive partner success.

Committed to Merit America's mission to pave pathways to family-sustaining careers, break the poverty cycle, and create upward mobility for low-wage workers.

Demonstrated history of embodying our values, which inform our work and drive our organization's culture.

Shared sense of responsibility and ownership for our collective work in making a positive impact on the community we support, true to our value of Win & Lose Together.

Committed to continuous learning and growth in understanding and addressing issues of diversity, equity, and inclusion.

Passionate about fostering a workplace culture that embraces and values individual differences, aligned with our core value of inclusivity.

Preferred

Salesforce Knowledge and Expertise: Familiarity with Salesforce and the ability to utilize its features to enhance partnership management and reporting.

Presentation Skills: Excellent communication and presentation skills, with the ability to effectively convey information and engage audiences, both internally and externally.