78 applicants

Company

ConvertKit · 6 hours ago

Head of People Operations

United States

Full-time

Remote

Director/Executive

$160K/yr - $195K/yr

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Responsibilities

Collaborate closely with business leaders to understand their needs and challenges, proactively identify opportunities to optimize organizational effectiveness and drive performance, offer insights and guidance on all number of team member related issues

Set the vision and strategy for talent acquisition and employee experience at Kit

Conduct research, draft compelling pitches, and secure executive buy-in for key initiatives

Identify and drive initiatives that enhance employee engagement and retention, fostering a positive and inclusive work environment aligned with Kit’s values

Model clear, kind communications with everyone across the team

Set expectations, provide feedback, unblock obstacles, and drive accountability with your team and stakeholders

Balance competing short-term priorities while advancing long-term strategic initiatives

Navigate seamlessly between strategic oversight and hands-on tactical execution

Develop robust POps processes and systems with a focus on integration and automation. This role is ideal for someone who excels in a hands-on environment with a strong background in establishing, refining, and scaling People Operations in dynamic organizations

Create and maintain thorough and up-to-date documentation of POps processes for team and company audiences. Prepare reports and slide decks for the team, management, leadership, and the board

Manage the internal services and benefits that support a global team. Lead the effort to level up our employment relationships across the company and implement an EOR

Assist with developing and maintaining competitive and progressive compensation and benefits that attract and retain diverse talent, while balancing the company's fiscal needs and maintaining compliance with legal requirements

Ensure adherence to local, federal and international labor laws and regulations, proactively managing disputes and staying ahead of relevant legal changes. Own compliance programs such as sexual harassment training and interviewer training

Use data and analytics as well as direct experience to drive insights that inform headcount planning, career progression and performance evaluation, while ensuring our talent processes drive fair and equitable outcomes

Plan and organize team retreats twice a year (with an event contractor)

Take charge of the POps daily activities, such as keeping our HRIS up-to-date, overseeing myriad programs and projects, managing vendors, and serving as an escalation point for sensitive POps matters

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

People OperationsTalent AcquisitionPerformance ManagementCompensation BenchmarkingEmployee RelationsChange ManagementExecutive CommunicationHR TechnologyOrganizational DesignInternational Labor StandardsDiversity SupportGoogle WorkspaceSlackNotionJustworksGreenhouse

Required

Expert-level experience in People Ops and/or HR in a dynamic, fast-moving tech company

Intermediate to advanced level experience in talent acquisition

Interest and experience in managing a team

Strong ability to prioritize workload and self-manage projects; comfortable juggling multiple projects and priorities and leading conversations about tradeoffs with stakeholders across the business

Prior work designing and managing performance management systems, compensation benchmarking, and career progression frameworks

Comfortable influencing and advising executive leadership and managers; you know the difference between what advice looks like for each group and calibrate your guidance accordingly

Deep knowledge of POps domains like performance management, organizational design, talent management, compensation, and employee relations

Proven ability to drive change management in a dynamic and evolving environment

Experience identifying, designing, and deploying HR or POps interventions within the business

Superb executive communication skills, including effective facilitation, listening and writing capabilities

Proficiency in rolling out programs, communicating decisions, and leading company communications effectively

Knowledge and experience of the management of common international labor standards across North America and Europe Knowledge of APAC as well is a plus

Demonstrated ability to support a diverse workforce, including international employees and team members

Strong growth mindset, highly adaptable, and enjoys operating in a rapidly changing environment

High level of personal and professional integrity; demonstrated ability to handle confidential information with complete discretion

Skilled in using POps technology such as Justworks, Greenhouse, Google Workspace, Slack, Notion, and others - we won’t exclude you if you haven’t worked with this tech stack exactly, so long as you are a fast learner!

Benefits

Profit Sharing

Kit equity

401k with a 5% match

Monthly medical benefits up to $1,950 a month toward premiums. Dental and vision premiums covered 100%

$4,000 equipment allowance for your first two years, $3,000 budget every following two years

Individual learning + development budget ($3,500/year)

Gender affirming benefits

Childcare benefit up to $3,000 annually

Twenty (20) days of paid time off during each year of employment

Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

Ten (10) paid holidays a year

Two weeks of paid sick time each year, including mental health + well being days

Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months

Winter Break Closure: Kit closes for a week at the end of December, giving everyone a collective break to enjoy the holiday season. Essential support services remain available, with teams coordinating to ensure coverage during this period

Four-week, paid sabbatical after five years with the team

Fantastic in-person or virtual retreats with the team twice a year