200+ applicants

Company

NOYNIM IT Solutions · 3 days ago

Head of Service Delivery

United States

Full-time

Remote

Director/Executive

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B2BConsulting

Hiring Manager

Micah Ralph

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Responsibilities

Develop and maintain strong relationships with clients to understand their technical needs, challenges, and objectives.

Collaborate with internal teams to design, customize, and implement technical solutions that align with client requirements and business goals.

Lead the operations team to ensure seamless delivery of services, including project management, resource allocation, and performance monitoring.

Drive continuous improvement initiatives to enhance service quality, efficiency, and scalability.

Provide strategic guidance and mentorship to team members, fostering a culture of collaboration, accountability, and professional growth.

Oversee financial aspects of client engagements, including budgeting, forecasting, and resource planning.

Serve as a primary point of contact for escalated issues and resolution, ensuring timely and effective communication with clients and internal stakeholders.

Stay abreast of industry trends, emerging technologies, and best practices to inform strategic decision-making and innovation.

Qualification

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Client Relationship ManagementTechnical SolutionsSystems IntegrationIT InfrastructureFinancial ManagementCloud TechnologiesProject ManagementDevOps PracticesAgile MethodologiesCybersecurity Principles

Required

Bachelor’s degree in Business Administration, Computer Science, Engineering, or a related field.

Proven experience in a leadership role within a technical solutions or managed services environment.

Demonstrated success in client relationship management, solution design, and project delivery.

Strong understanding of technical concepts, systems integration, and IT infrastructure.

Excellent communication, negotiation, and problem-solving skills.

Solid grasp of financial management principles and budgetary practices.

Preferred

Master’s degree.

Experience working with cloud technologies (e.g., AWS, Azure, Google Cloud).

Familiarity with DevOps practices, Agile methodologies, and software development lifecycle.

Knowledge of cybersecurity principles and best practices.

Previous experience in a consulting or professional services firm.

Ability to thrive in a fast-paced, dynamic environment with evolving priorities.

Company

NOYNIM IT Solutions

Based in Denver, Colorado, NOYNIM IT Solutions provides a wide-range of professional IT services to small and mid-sized businesses across the United States.

Founded in 2006