Mercury · 1 day ago
Head of Strategic Relationship Management
United States
Full-time
Remote
Director/Executive
$260K/yr - $306K/yr
12+ years exp
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Responsibilities
Strategic Team Leadership: Guide and empower a team of senior relationship managers responsible for Mercury’s most valuable clients, fostering a culture that embodies Mercury’s value of appreciating quality by pursuing excellence in every interaction.
Operational Excellence: Develop scalable processes and leverage data to drive actionable insights and impactful decision-making within CRM systems like Salesforce, staying aligned with Mercury’s focus on outcome-driven results.
Customer Retention & Growth: Maintain high retention rates, particularly for operational accounts encompassing day-to-day transactions and payments. Actively identify growth opportunities, including deposit growth and cross-selling Mercury’s expanding suite of products, demonstrating a commitment to being super helpful by going above and beyond for clients.
Strategic Vision for Future Scaling: Establish and communicate a clear, long-term roadmap for Strategic Relationship Management, positioning the team to support sophisticated, finance-led clients as Mercury’s customer base evolves to include larger private and public companies.
Executive-Level Partnership: Build strong relationships with C-suite clients, aligning Mercury’s services with their strategic goals and advocating for client needs within Mercury’s leadership team, seeking wisdom and transparency in every interaction.
Cross-Functional Collaboration: Partner with product, banking partnerships, and operations teams to build tools and services that meet client needs, acting with humility by respecting and valuing input from across the organization.
Cultural Leadership: Lead by example, promoting a team environment where curiosity and first-principles thinking are encouraged. In line with thinking actively, foster a mindset that questions, experiments, and finds new solutions to enhance client experiences.
Qualification
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Required
12+ years in Relationship Management, Strategic Account Management, Enterprise Customer Success, or a similar role, with experience managing high-value customer accounts.
Demonstrated success in building and scaling teams within high-growth environments.
Ability to lead through rapid change and create scalable, sustainable processes.
Capable of balancing short-term operational needs with a strategic, long-term vision for Relationship Management at scale.
Proficient in CRM tools and motivated by data-driven insights.
Deep understanding of engaging with executive-level clients.
Drive to rethink the customer experience in the fintech and banking sectors.
Candidates should embody Mercury’s values by appreciating quality, taking extreme ownership to focus on outcomes, and acting with humility to build long-term, high-value customer relationships.
Preferred
A blend of tech/startup and banking experience is ideal.
Familiarity with corporate banking services (e.g., treasury management, venture debt) is highly valued.
Benefits
Equity (stock options)
Benefits
Company
Mercury
Mercury offers FDIC-insured accounts, virtual & physical debit cards, currency exchange, domestic, and international wires.
501-1,000 employees
H1B Sponsorship
Mercury has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (27)
2022 (24)
2021 (28)
2020 (85)
Funding
Current Stage
Late StageTotal Funding
$152.21MKey Investors
CoatueCRVAndreessen Horowitz
2022-07-28Secondary Market· undefined
2021-09-21Equity Crowdfunding· undefined
2021-07-29Series B· $120M
Leadership Team
Immad Akhund
CEO & Founder
Jason Zhang
COO, Co-Founder
Recent News
Liquid 2 Ventures
2024-04-13
2023-12-01
2023-10-30
Company data provided by crunchbase
