Jay Shetty Certification School · 12 hours ago
Head of Tech & Data
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Responsibilities
Evaluate, recommend, and implement technology tools to enhance operational efficiency and support company growth.
Innovate and collaborate with the marketing team to leverage technology for improved results.
Make sure all marketing tech, software, and tools are being used to their full potential and providing ROI for the business.
Evaluate tech to provide measurable ROI, identifying and discontinuing tools that are redundant, underused, or not cost-effective.
Keep abreast of industry trends and emerging technologies to proactively suggest enhancements or changes to the technology stack.
Create and maintain seamless and reliable integrations (e.g. Zapier, APIs), minimizing manual processes and reducing the company’s dependency on spreadsheets.
Develop and implement a comprehensive data and information strategy in collaboration with the leadership team, outlining the necessary data collection and review rhythms (e.g. NPS, marketing data, sales data) to chart a high-level course of action for achieving revenue goals, financial viability, and profitability.
Establish reporting strategy, build reports & dashboards, and maintain data accuracy and audit regularly to facilitate a smooth flow of data and minimize reliance on spreadsheets, and enabling data backed decision making across the company.
Regularly audit data systems to uphold integrity, compliance, and privacy standards.
Create and maintain user roles and permissions within various platforms for users and team.
Conduct regular reviews of technology expenses, optimizing the budget by renegotiating contracts and identifying cost-effective alternatives.
Report on cost savings and ROI from technology decisions on a quarterly and annual basis.
Audit and recommend shifts, optimizations, and upgrades/downgrades to stakeholders as appropriate.
Provide responsive, reliable support for technology needs across the company, including system troubleshooting and maintenance.
Train teams on best practices for utilizing technology tools to improve productivity, reduce errors, and ensure tool adoption.
Build user-friendly documentation and support resources to empower teams in using technology independently.
Qualification
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Required
Must be able to think strategically and be the independent contributor.
You must be proficient in various technology tools and platforms.
Specific expertise in Zoho.
Specific expertise in Zapier.
Specific expertise in Call Centre software (Aloware).
Specific expertise in OnceHub/Schedule Once.
Specific expertise in Hyros.
Specific expertise in Facebook/Instagram.
Specific expertise in Google.
Specific expertise in API.
General expertise in Checkout/cart software (Spiffy).
General expertise in Email marketing (Customer.io).
General expertise in Page Builder software (LeadPages).
General expertise in Circle.
General expertise in Heatmaps.
General expertise in Automated webinars.
Technical Expertise: Proficient in managing a wide range of technology tools (e.g., Zoho, Zapier, etc.) and evaluating tech for continuous improvement.
Strategic and Analytical Thinking: Ability to identify high-impact areas for technology investments and improvements.
Project and Cost Management: Skilled in managing projects independently, adhering to budgets, and ensuring efficient use of resources.
Problem Solving and Innovation: Proactive in identifying tech solutions, automations, and efficiencies to support business needs.
Communication and Collaboration: Strong skills in supporting cross-functional teams, explaining tech concepts in layman’s terms, and managing vendor relationships.
Preferred
HTML/Javascript
SSO
Ability to adapt and learn new technologies as needed.