Provider Resources, Inc. · 7 hours ago
Health Insurance - Stakeholder Engagement Specialist 04.05.2024
USA
Full-time
Remote
Mid Level
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Responsibilities
Understand and represent PRI? mission, vision, and values to all internal and external customers
Interact with government and private sector clients, partners, and PRI? staff in a professional and accountable manner, and as a representative of PRI? management
Interact with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting PRITM?s ISO requirements
Instills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either PRITM standards and/or corporate contract standards have not been met. Communicates outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement
Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client
Proactively manages and coordinates activities to ensure timeliness of deliverables to exceed contractual obligations
Contributes to business development efforts for new sales and marketing to promote the business through professional communications, sound decisions and by exceeding all contract timeframes and deliverable requirements
Utilize project resources for research and reference verification
Demonstrated skill and experience in handling a large workload with varying deliverable dates
Flexible with assignments to meet contract performance metrics
Participate in interdisciplinary collaboration with PRI? staff, recognized teaming partners, and/or subcontractors
Demonstrated skill and experience in the submission of timely, accurate deliverables
Demonstrated experience and skills in excellent customer service
Proven skill and experience in excellent oral and written communication spanning executives to the general public
Perform duties of Health Insurance Specialist to ensure contract metrics are met
Perform duties of Eligibility Insurance Specialist
Perform duties of Customer Service Representative, as required.
Performs independent dispute resolution review and payment adjudication activities as needed
Perform other duties as requested
Qualification
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Required
Under the direction of the Independent Dispute Resolution Entity (IDRE) Stakeholder Engagement Subject Matter Expert or his/her designee, the Health Insurance Stakeholder Engagement Specialist applies critical thinking skills, IDRE program policies and regulatory guidance to analyze and adjudicate payment determination disputes between nonparticipating providers, nonparticipating emergency facilities or nonparticipating providers of air ambulance services and a group health plan.
The Specialist reviews all documentation received from the involved parties in regard to their proposed payment amount and renders an independent determination, selecting one of the two proposed offers, based upon the credible facts presented.
In addition to review, the Specialist completes all case-related documentation and sends appropriate email notification as per the established workflow.
The Stakeholder Engagement Specialist specializes in addressing stakeholder communications such as request for information responses, withdrawals and inquiries.
They are also responsible for timely and accurate case specific data entry into the government portal.
Completes required reporting for continuous quality improvement efforts to improve stakeholder experience.
Provides reporting as directed.
Understand and represent PRI’s mission, vision, and values to all internal and external customers.
Interact with government and private sector clients, partners, and PRI staff in a professional and accountable manner, and as a representative of PRI management.
Interact with project team members in order to successfully fulfill contract obligations with the highest quality and in a timely manner meeting PRITM’s ISO requirements.
Instills integrity throughout the organization via active participation in ISO requirements including but not limited to timely submission of Corrective Action Plans for all matters in which either PRITM standards and/or corporate contract standards have not been met.
Communicates outcomes to team members to ensure a positive, open, environment which mitigates risk and achieves a culture of Continuous Quality Improvement.
Engage clients in appropriate communication that manages client expectations and builds a collaborative relationship with the client.
Proactively manages and coordinates activities to ensure timeliness of deliverables to exceed contractual obligations.
Contributes to business development efforts for new sales and marketing to promote the business through professional communications, sound decisions and by exceeding all contract timeframes and deliverable requirements.
Utilize project resources for research and reference verification.
Demonstrated skill and experience in handling a large workload with varying deliverable dates.
Flexible with assignments to meet contract performance metrics.
Participate in interdisciplinary collaboration with PRI staff, recognized teaming partners, and/or subcontractors.
Demonstrated skill and experience in the submission of timely, accurate deliverables.
Demonstrated experience and skills in excellent customer service.
Proven skill and experience in excellent oral and written communication spanning executives to the general public.
Perform duties of Health Insurance Specialist to ensure contract metrics are met.
Perform duties of Eligibility Insurance Specialist.
Perform duties of Customer Service Representative, as required.
Performs independent dispute resolution review and payment adjudication activities as needed.
Perform other duties as requested.
Company
Provider Resources, Inc.
Provider Resources, Inc.
Founded in 2003
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Shawn Keough-Hartz
CEO/President
William McBee, CFE-retired - LPI
Executive Vice President, Chief Compliance Officer
Company data provided by crunchbase
