Availity · 13 hours ago
Health Plan Services Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years exp
Maximize your interview chancesFitnessHealth Care
No H1B
Insider Connection @Availity
Get 3x more responses when you reach out via email instead of LinkedIn.
Responsibilities
Lead, mentor, and manage a team of technical professionals, fostering a collaborative and high-performance work environment.
Address and resolve technical issues related to health plan services, ensuring minimal disruption to operations and quick turnaround times.
Ensure the technical team delivers high-quality services that meet the needs and expectations of our clients and stakeholders.
Monitor and evaluate team performance, implementing improvements and corrective actions as needed to maintain service standards.
Identify opportunities for process enhancements and implement changes to improve efficiency and service delivery.
Maintain clear and effective communication with internal and external stakeholders, providing updates on issues and resolutions.
Ensure all technical operations comply with relevant regulations, standards, and best practices.
Prepare and present regular reports on team performance, issue resolution, and service delivery metrics.
Qualification
Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.
Required
Have a bachelor’s degree in information technology or a related field, or the equivalent in related work experience.
Have at least 5 years of experience leading a team in technical management, preferably in the health plan services industry.
Have working experience within the healthcare space. This is required to be considered for the role.
Demonstrated ability to lead and manage a technical team effectively.
Strong analytical and problem-solving skills, with a track record of resolving technical issues swiftly.
Have strong client engagement/interaction skills.
Have strong communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels (verbal/written).
Have detailed knowledge of product and project management lifecycles.
Have HIPAA (Health Insurance Portability and Accountability Act) and Availity product knowledge.
Preferred
Proven track record leading high performing team and possess a strong innovative mindset.
Experience with Salesforce, Jira, Splunk.
Familiarity with AWS.
Proficient in relevant technical tools and software, with a solid understanding of health plan services.
Worked in a performance based, metrics driven environment.
Possess extensive knowledge of the healthcare industry, specifically healthcare transaction experience.
If you have working knowledge of the product development lifecycle as well as HIPAA knowledge.
Benefits
Generous HSA company contribution
Healthcare
Vision
Dental benefits
401k match program
Unlimited PTO for salaried associates + 9 paid holidays
Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits
Reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Education reimbursement
Paid Parental Leave for both moms and dads, both birth parents and adoptive parents
Company
Availity
Availity offers a free access to real-time information and instant responses for healthcare professionals.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$200MKey Investors
Novo HoldingsFrancisco Partners
2021-07-07Secondary Market
2017-10-19Private Equity· $200M
Leadership Team
Russ Thomas
CEO
Frank Petito
Chief Financial Officer
Recent News
Company data provided by crunchbase
