Be an early applicantLess than 25 applicantsPosted by Agency

Company

HireTalent - Diversity Staffing & Recruiting Firm · 4 hours ago

Healthcare Behaviour/ Mental Health Customer Care

United States

Contract

Remote

Entry Level

$17/hr - $17/hr

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DeliveryHuman Resources

Hiring Manager

Alka Mathur

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Responsibilities

The primary responsibility of the Advocate role is answering calls from customers. The majority of the day will be answering inbound calls from customers looking to access, understand, or utilize services.

Educate participants on their benefits based upon individual plan design and other clinical or non-clinical resources available

Conduct an intake as needed to assess for presenting concern and risk of harm or substance abuse concerns

Provide participants with names and phone numbers of nearest providers

Multi-task by maneuvering through various computer programs and screens

Write authorizations to ensure claims are paid correctly.

Provide follow-up calls to participants to ensure correct information is given

Send eligibility requests to determine effective coverage dates or to verify correct benefits are loaded

Send complaints to initiate grievance process for customers

Providing high quality customer service as identified by Advocacy department quality standards

Using independent problem solving skills to make sound decisions in assessing the needs of the callers by giving accurate information and providing first call resolution

Understanding the business needs of the role, while balancing the needs of the customer

Taking an educational approach to ensure callers are able to understand the complexities of accessing care

Demonstrating a complete awareness and understanding of the responsibilities and workflows of the various departments within •••

Qualification

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Mental Health KnowledgeCustomer Service SkillsIndependent Problem SolvingTelephonic CommunicationTyping SkillsPC SkillsCall Center ExperienceSuperb Interpersonal CommunicationEffective Listening

Required

Previous customer service experience or related position

Superb interpersonal communication

Effective listening and organizational skills

Ability to manage multiple tasks, setting priorities where needed

Independently problem solve, with ability to function without constant supervision

A demonstrated ability to type effectively; with strong PC skills/word processing experience and ability to learn new computer software systems

Ability to learn new workflows and tasks quickly

Ability to work independently and be a team player

Bachelor's degree in mental health field or psychology/social work related field required (can also include: family communications, health coaching, community/public health or other related major). NOTE: This is a non-clinical role and does not require a license

Preferred

Previous call center environment experience

Company

HireTalent - Diversity Staffing & Recruiting Firm

HireTalent is a certified Minority Business Enterprise (MBE) workforce solutions firm, specializing in securing the best talent fits in Executive/Retained Search, Direct Hire Placements, MSP, SOW, and nationwide hiring program management and support.

Founded in 1997