ALTA IT Services, LLC · 8 hours ago

Healthcare Customer Service

USA

Contract

Remote

Entry Level

$19/hr - $19/hr

1+ years exp

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Responsibilities

Provides first-level problem resolution to member, provider & broker inquiries via telephone by gathering and researching information; examine claim submissions verifying claim and system accuracy as well as liability, validate customer understanding of information and resolves issues based on applicable policies and procedures.

Delivers accurate information to customers in accordance with performance goals and objectives.

Maintains customer records by updating account information by effectively utilizing the business areas enrollment/inquiry tracking system & processes.

Participates in ongoing education related to new services, industry topics, and skills

Adhere to HIPAA guidelines and other relevant state and federal regulations, and company policies regarding to compliance, integrity, patient privacy and ethical billing practices.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

HIPAA ComplianceAccount ManagementTechnical Assistance