Continuum Global Solutions · 17 hours ago

Healthcare Customer Service Non-Bilingual & Bilingual Spanish - 100% Remote Georgia

United States

Full-time

Remote

Entry Level

$17/hr - $17/hr

1+ years exp

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Responsibilities

Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for

Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.

Guide callers through troubleshooting, navigating self-service options use company site and/or using products or services.

Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged

Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits

Empathize and resolve concerns to simplify the customer’s healthcare experience

Navigate through multiple computer applications with speed & accuracy

Adapt to learn new call types when business needs change & flex support in those areas

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Bilingual SpanishHealth plan call center experienceComputer proficiencyNavigating applicationsMedicare experienceMedicaid experience

Required

18+ Years & High School diploma or its equivalent

Minimum of 1 year of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)

Exceptional customer service, active listening, and verbal and written communication skills

High computer proficiency and navigation of multiple applications

Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)

Professional Positive Attitude & Courteous Telephone Etiquette

Customer focused personality and a desire to help people

High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wifi, or Cellular/Wireless Carrier Internet Services)

Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for

Dedicated, Quiet, & Secured Workspace with No Distractions

A USB Wired Headset with Noise Canceling Microphone