CareCentrix · 2 hours ago

Healthcare Customer Service Representative - Phone Intake (Remote)

United States

Full-time

Remote

Entry Level

$17.50/hr - $17.50/hr

2+ years exp

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Responsibilities

Be the first point of contact for patients needing home healthcare services.

Receive/respond to approx. 60-65 incoming calls per day from providers, referral sources and patients.

Collect clinical and demographic information and enter it into the CareCentrix portal.

Qualification

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Customer Service ExperienceHealthcare Industry ExperienceMedical TerminologyData EntryDual Monitors NavigationMicrosoft OfficeKeyboarding AbilitiesBasic PC SkillsSearch Engine Proficiency

Required

High School Diploma or GED.

Minimum 2 years Customer Service experience in a call center environment.

Minimum 1 year of experience working in the healthcare or medical industry with medical terminology.

Ability to navigate dual monitors and multiple applications.

Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening).

Basic PC & Search Engine abilities (for example: use the mouse to click, troubleshooting, working with Microsoft Office, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons).

You can demonstrate excellent empathy and the patience to deal with difficult callers or complex requests.

You have strong attention to detail.

You can comply with all company policies, including HIPAA/PHI.

You strive to meet/exceed individual performance goals in the areas of: Call Quality, Attendance, Adherence, and other Contact Center objectives.

You are fun to work with! We are looking for team members who bring joy to the work they do.

Speeds: 2mb/10mb upload and 10mb/25mb download or higher.

High-speed Internet: Fiber or Cable connection required.

While working, required to hardwire with an ethernet cable.