Cigna Healthcare · 3 hours ago

Healthcare Customer Service Representative

United States

Contract

Remote

Entry Level

$18/hr - $18/hr

1+ years exp

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Hiring Manager

Alka Mathur

Insider Connection @Cigna Healthcare

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Responsibilities

Conduct telephonic outreach to Cigna Healthcare Medicare customers to complete health screenings.

Educate customers on plan benefits and address gaps in care.

Coordinate with internal teams to ensure timely hand-off to appropriate care teams.

Document all interactions for regulatory review.

Assist with scheduling medical appointments and connecting customers to case management and community resources.

Escalate customer concerns or issues appropriately.

Qualification

Find out how your skills align with this job's requirements. If anything seems off, you can easily click on the tags to select or unselect skills to reflect your actual expertise.

Healthcare knowledgeRegulatory requirementsMedicare knowledgeMicrosoft OutlookMicrosoft ExcelMicrosoft WordTask managementManaged care experienceHealth services experiencePopulation management experienceDual-monitor setupsTelephone contact experienceProcess management experience