Salvo Health · 6 hours ago

Healthcare Engagement Specialist (Remote)

United States

Contract

Remote

Mid Level

$50K/yr - $60K/yr

3+ years exp

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Responsibilities

Perform outbound calls to engage patients of practices and health systems in a discussion about the benefits of Salvo’s program and tech-enabled services

Enroll patients in Salvo’s program and schedule an initial virtual nurse visit to formally onboard patients to Salvo’s wraparound care service

Use established call guides and FAQs to engage and educate patients, and use judgment and written guidelines to respond to questions and objections

Assist patients in understanding the cost of the program, including answering questions to ensure they are well-informed about their insurance coverage and financial responsibilities.

Ensure the highest quality customer service in every interaction and deliver high quality follow-up in responding to inbound calls and voicemails

Accountable for meeting daily, weekly, monthly, or annual key performance indicators (KPIs)

Role is M-F with 8 hour shifts

Qualification

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Outbound call experienceDirect sales experienceHealthcare experienceFunctional medicine experiencePhone conversation skillsComputer tools proficiencyConfidential data handlingBi-lingual (English/Spanish)Goal-oriented