InfiCare Inc ยท 6 hours ago
Help Desk (Healthcare)
Rochester, MI
Contract
Remote
Entry, Mid Level
$18/hr - $20/hr
2+ years exp
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Hiring Manager
Nomaan Chaudhary
Insider Connection @InfiCare Inc
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Responsibilities
Provide direct end-user support using phone, email, remote assist, and chat.
Support ServiceNow ITSM tool usage and troubleshoot Apple/Mac products, Windows OS, and Citrix-based applications.
Assist with Epic EMR and remote customers, troubleshooting hardware such as printers, mobile devices, and laptops.
Qualification
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Required
2 or more years of successful experience in the area of Service Desk, Help Desk, or IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role.
At least 1-year customer service experience included in the above technical experience or separately.
5 years or more experience working in a 24/7/365 health care environment help desk, service desk, or IT support position using phone, email, remote assist, and chat to provide direct end-user support.
Experience supporting the following: ServiceNow ITSM tool usage, Apple/Mac products, Windows OS, Remote Access VPN, Citrix-based application, Epic EMR, Remote customers and troubleshooting hardware such as printers, mobile devices, laptops, etc., Multi-factor authentication tools, such as Duo, SharePoint, Microsoft Office applications, such as Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, etc.
Experience using knowledgebases and other knowledge repository systems.
Experience creating/updating knowledge support documentation.
Excellent customer service and written and verbal communication skills demonstrated over the phone, via IM, and face-to-face in order to communicate technical information in non-technical terms.
Interpersonal skills demonstrating consensus building, collaborative spirit, rapport-building, listening and methodical questioning.
Ability to work under pressure, establish priorities and respond with urgency.
High technical aptitude and strong PC literacy skills.
Successful experience with working independently and under pressure.
Successful experience with working on a team and actively contributing as a team member.
Strong analytical, prioritization, and organizational skills.
Able to work carefully, paying close attention to detail.
Sense of urgency regarding all security/privacy practices and procedures.
Self-directed and able to thrive in a fast-paced environment with frequent changes.
Be a team player focused on rapport building.
Demonstrate initiative and being proactive.
Demonstrate willingness to learn and coachability.
Accepts and respects diversity without judgment.
Ability to understand and protect the privacy and security of patient and employee data.
General understanding of network topologies and security protocols.
Fluent English language skills.
Company
InfiCare Inc
Based in the Washington DC area, since 2001 InfiCare has been providing IT, HealthCare and non-technical staffing services to its clients across the US.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase
